Support IoT Service Monitoring
Monitor next-generation IoT service performance using tools such as Grafana, DataDog, and Nagios.
Track service availability and identify performance degradation in real time.
Coordinate with operations personnel to support timely issue identification and response.
Provide Network Operations Support
Perform basic network testing and troubleshooting across network devices and connectivity paths.
Assist in resolving connectivity issues involving serial server appliances, switches, routers, and related infrastructure.
Collaborate with cross-functional teams to support operational continuity and service reliability.
Ensure Operational Continuity
Partner with Network Control Center colleagues and Satellite Engineering teams to facilitate effective shift handoffs.
Maintain accurate operational records and escalation documentation.
Prepare clear and structured shift summary reports detailing system status, events, and actions taken.
Who You Are
You are a detail-oriented and technically curious professional who enjoys monitoring complex systems, troubleshooting operational issues, and working in a fast-paced environment.
If you have
Bachelor’s degree in Engineering, Computer Science, Information Technology, or another technical discipline, or equivalent experience.
1–3 years of experience in network operations, systems monitoring, satellite operations, telecommunications, or a related technical field.
Ability to work overnight shifts, weekends, and rotating schedules.
General knowledge of serial server appliances, switches, routers, and network connectivity troubleshooting.
Strong attention to detail and ability to monitor systems effectively in a mission-critical environment.
Strong written communication skills with the ability to document operational activities, incidents, and escalations clearly.
Familiarity with satellite system concepts such as LEO architectures, ground segment operations, or communications links. (Preferred)
Experience using or customizing monitoring dashboards in Grafana. (Preferred)
Experience writing and executing PostgreSQL queries. (Preferred)
Basic scripting knowledge in Python or TCL. (Preferred)
Leverage AI-enabled tools and automation to support daily tasks and productivity.
Commitment to continuous learning in digital and AI literacy.
Then we want to meet you!
The Benefits of Working Here A career with ORBCOMM offers a unique opportunity to grow your skills and expand your expertise in a collaborative, innovative environment. Beyond being part of an exceptional team, we provide a competitive, locally relevant benefits package designed to support our employees around the world. Benefits vary by location and include health and wellness coverage, paid time off, retirement or savings programs, flexible work arrangements, insurance coverage, lifestyle perks, and access to employee discounts—helping you thrive both professionally and personally.
The anticipated starting salary range for candidates expressing interest in this position is $75,000 – $85,000 USD. Actual compensation will depend on factors such as location, technical experience, skills, certifications, etc.
How We Hire
ORBCOMM uses technology-enabled tools, including artificial intelligence (AI), to support parts of the recruitment process. All hiring decisions are made by people, as part of our human-led, tech-enabled culture.
About Us
At ORBCOMM, we’re pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change at www.orbcomm.com!
Ready to Join Us?
We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.
We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.
At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.
