Support continuous improvement initiatives focused on efficiency, accuracy, and customer satisfaction.
Analyze Performance and Operational Trends
Review performance metrics, service levels, and quality indicators to identify trends and areas for improvement.
Conduct root cause analysis on recurring issues and escalations.
Develop reports and insights to support data-driven decision-making.
Enhance Customer Experience
Support initiatives that improve customer communication quality and adherence to service standards.
Identify opportunities to reduce repeat escalations and improve issue resolution effectiveness.
Collaborate with operational teams to ensure consistent customer experiences.
Support Process Compliance and Effectiveness
Evaluate adherence to established procedures, service level agreements, and operational standards.
Recommend process enhancements that improve quality, consistency, and productivity.
Assist in documenting best practices and process improvements.
Collaborate Across Teams
Partner with operations, service delivery, and other stakeholders to implement quality initiatives.
Share findings, recommendations, and improvement opportunities with relevant teams.
Contribute to a culture of continuous learning and operational excellence.
Who You Are
You are an analytical and detail-oriented professional who enjoys identifying opportunities for improvement and turning insights into action. You are comfortable working with operational data, collaborating with cross-functional teams, and driving quality-focused outcomes.
If you have
Experience in quality assurance, quality analysis, process improvement, operations, customer support, or a related function.
Strong analytical and problem-solving skills with the ability to identify trends and root causes.
Excellent communication and collaboration skills.
Experience monitoring performance metrics and driving process improvements.
Ability to work effectively in a fast-paced operational environment.
Strong attention to detail and commitment to quality standards.
Six Sigma Green Belt certification.
Preferred: Experience supporting service delivery, customer operations, or technical support environments.
Willingness and ability to work onsite during the 6:00 PM – 3:00 AM shift.
Leverage AI-enabled tools and automation to support daily tasks and productivity.
Commitment to continuous learning in digital and AI literacy.
Then we want to meet you!
The Benefits of Working Here A career with ORBCOMM offers a unique opportunity to grow your skills and expand your expertise in a collaborative, innovative environment. Beyond being part of an exceptional team, we provide a competitive, locally relevant benefits package designed to support our employees around the world. Benefits vary by location and include health and wellness coverage, paid time off, retirement or savings programs, flexible work arrangements, insurance coverage, lifestyle perks, and access to employee discounts—helping you thrive both professionally and personally.
How We Hire
ORBCOMM uses technology-enabled tools, including artificial intelligence (AI), to support parts of the recruitment process. All hiring decisions are made by people, as part of our human-led, tech-enabled culture.
About Us
At ORBCOMM, we’re pioneers in IoT technology that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors, including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change at www.orbcomm.com!
Ready to Join Us?
We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.
We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.
At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodations for individuals with disabilities upon request throughout all aspects of the selection process.
