Performs regular administration and conducts basic performance trend analyses and server capacity. Performs system configurations and backups with minimal guidance. As assigned, implements monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs. Resolves standard customer system issues and implements and documents technical solutions.
#LI-Onsite
Responsibilities
Install, monitor, maintain, support, and optimize all production server hardware and software.
Provide escalated technical support for complex technical issues which may include leading problem management cases and providing management status.
Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances.
Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment.
Provide on-call support on a rotating basis.
Requirements
This role is open to Israeli nationals only.
This role will involve the successful applicant working on public sector projects which may require security clearance being obtained and maintained as a condition of employment. Candidates applying for this role must be willing to provide necessary personal details for the application and maintenance of necessary security clearance.
Experience with Linux System Administration, Networking, Storage, Compute, and Virtualization.
Experience participating in or running incident bridges.
Customer focus, passion for delighting customers.
Experience in cloud technical support, operations, incident management is preferred, but not required.
Demonstrate ability to quickly learn new technical disciplines.
Career Level - IC2
