This is an opportunity to bring a combination of deep technical knowledge with administration/analysis knowledge of Oracle's Cloud Infrastructure to provide escalation support to a wide range of complex production environment problems related to immense growth, scaling, leveraging the cloud, extremely high performance, and high availability requirements. As a Senior Technical Operations Engineer, you will also guide junior engineers to solve complex problems, take part in large-scale incident bridges and help to build new processes and procedures.
OCI IN <LOCATION>
As cloud investment in Northern Ireland continues to grow, companies and governments are moving more mission critical workloads to cloud, and Oracle is ensuring full support to our customers with our offerings. Oracle Cloud Isolated Regions (OCIR) are secure, air-gapped Oracle Cloud Infrastructure (OCI) solutions designed to meet the higher demands of global customers’ mission-critical classified workloads. These regions provide all OCI public cloud services (IaaS/PaaS/SaaS) in a physical location of the customer's choosing, supported and operated by dedicated personnel.
RESPONSIBILITIES
Install, monitor, maintain, support, and optimize all production server hardware and software.
Provide technical support for complex technical issues which may include leading problem management cases and providing management status.
Coordinate escalated support cases and lead appropriate internal technical resources and/or third-party vendors to resolution and coordinate a storage infrastructure of Oracle system and database appliances.
Responsible for Oracle production environments; assist with server operating system and application upgrades, bug fixes, and patching; and work on standardization projects for both hardware and software under the Oracle technology stack while providing consistent system uptime as expected in a Cloud environment.
This team will provide support and administration on a 24/7 basis and will require rotation across day and night shifts.
REQUIREMENTS
This role is open to Northern Ireland nationals only.
This role will involve the successful applicant working on government projects which may require security clearance being obtained and maintained as a condition of employment. Candidates applying for this role must be willing to provide necessary personal details for the application and maintenance of necessary security clearance.
Experience with Linux System Administration, Kubernetes, Cloud, Exadata, Networking, Database, Storage, Compute, Virtualization and Troubleshooting
An understanding of infrastructure as code tooling.
Experience participating in or running incident bridges.
Customer focus, with a passion for delighting customers.
Experience in cloud technical support, operations, incident management is preferred, but not required.
Demonstrate ability to quickly learn new technical disciplines and then train others.
Career Level - IC3
