Supports team members in designing and architecting infrastructure and service and shares guidance on practices for reliability and functionality. Provides direction to ensure accurate forecasting and ensure systems have adequate resources, identifying resource gaps. Maintains a collaborative relationship with the software development team to create reliable, scalable infrastructures. Monitors data collection and ensures team members optimize operations and infrastructure reliability. Aids in incident response activities to ensure service reliability. Monitors health and performance reports. Implements standards for identifying and recommending automation. Ensures team members communicate information and articulate the impact of changes. Serves as a senior management point and shares expectations for documentation. Sets expectations for experimenting with new technology, executing improvements, building site reliability knowledge, and providing clear data.
Key Responsibilities
- Capacity Ingestion and
- Management:
- Supports
- team members designing and architecting infrastructure and/or service, sharing
- guidance on practices and terms for reliability and functionality.
- Supervises
- team members and provides direction to ensure accurate forecasting of demands
- for infrastructure and response to capacity needs, ensuring systems have
- sufficient resources to handle current and future workloads and identifying
- resource gaps.
Show the full description
- Maintains
- a collaborative relationship with the software development team to develop
- infrastructures, ensuring features are reliable and scalable according to
- deployment requirements.
- Implements
- expectations for identifying opportunities for prototyping and manages
- prototyping initiatives (e.g., testing new applications or infrastructures,
- assisting in onboarding) to explore novel approaches.
- Incident and Service
- Lifecycle Management:
- Monitors
- data collection, triage, technical analysis, and redirection, ensuring team
- members maintain and optimize operations and infrastructure reliability.
