Manages operations for a moderately complex data center, monitoring key metrics, addressing routine issues like capacity and cooling, and recommending improvements aligned with industry best practices. Provides support for escalated technical problems, optimizes automation and monitoring tools, documents processes and incident responses, and contributes to continuous improvement projects. Supports new region builds and expansions, collaborates with project teams, and oversees installations, repairs, inventory, and logistics—leading component upgrades and advising on data center purchases and deployments.
Key Responsibilities
Data Center Site Portfolio Management:
Typically one data center of moderate complexity.
Performance Monitoring and Analysis
- Independently monitors and analyzes data center operations, providing insights and recommendations based on metrics.
- Analyzes and resolves routine issues (e.g., physical capacity, power capacity, cooling capacity).
- Partners across functions and regions to identify, measure, and improve processes in alignment with industry best practices (e.g., Lean, Six Sigma), contribute to improvement projects, and support alignment with strategic objectives.
Issue Management and Automation
- Provides support for escalated complex technical issues.
- Triages and/or escalates issues and optimizes the use of automation, scheduling, and monitoring tools to proactively mitigate potential problems.
- Identifies, documents, and reviews issues, processes, and solutions, ensuring the data center knowledge base is continually updated.
- Executes incident or crisis management protocols in alignment with business continuity plans.
- Performs Root Cause Analysis (RCA) following crises or incidents, and updates documentation to capture process improvements.
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Data Center Expansion Support
- Independently supports new region builds and expansion activities, both onsite and remotely.
- Acts as a liaison with project teams and data center engineering, supporting timelines and capacity needs are proactively managed for expansion projects and site builds.
- Collaborates closely with project teams on significant aspects of expansion projects and site builds to deliver high standards.
Installation and Maintenance
- Oversees installations, repairs, inventory management, and logistics tasks for data centers.
- Leads efforts to replace and upgrade components.
- Evaluates and recommends purchases or upgrades for data centers.
- Plans and oversees rack deployments, installation.
Core Responsibilities Planning & Execution: Independently manages work, monitoring timelines and deliverables to ensure projects or initiatives stay on track and meet requirements. Proactively prioritizes work and adapts to resource or timeline shifts, suggesting adjustments to maintain project efficiency. Collaboration & Partnership: Collaborates across teams to align on expectations and achieve shared objectives. Builds and maintains a comprehensive understanding of business, stakeholder, and/or customer needs to build and support effective partnerships. Actively listens to diverse perspectives and asks questions to ensure understanding of others. Problem Solving: Independently identifies and addresses standard and non-standard issues in accordance with standard practices, escalating more complex issues as appropriate. Analyzes data and/or information from multiple sources to troubleshoot standard and non-standard errors. Contributes to knowledge sharing and best practices. Continuous Learning: Embraces continuous learning by actively seeking to build knowledge and new skills and/or tools and staying current with industry trends and best practices. Seeks out and leverages feedback and training to improve skills. Contributes to a culture of continuous learning and knowledge sharing with team members. Continuous Improvement: Develops ideas and recommends updates to increase the efficiency and effectiveness of processes, protocols, and workflows within a team. Seeks input from team members on alternative approaches and methods for improving work.
