As a Senior Associate System Engineer on the Upgrade Center Integrated Technologies team, you will be responsible for providing consulting implementation and upgrade services to clients throughout the world for CareAware and Fetalink medical device connectivity products. These services include the integrated technology deployments of hardware, software, and clinical workflow consulting. As a member of the Upgrade Center Integrated Technologies team you will be focused on collaboratively guiding clients with upgrades and migrations of the CareAware platform in various clinical settings. This includes but is not limited to integration of lab analyzers, anesthesia systems, patient monitoring, respiratory ventilators, infusion pumps, and medication dispensing cabinets. You will support clients through regular project events, testing calls, status meetings, and conversion support. You will adhere to implementation/upgrade best practices, troubleshoot device integration, assess risk, and mitigate findings throughout client engagements in partnership with engagement management.
Responsibilities
- Consult with clients on technical design decisions
- Conduct Technical training with appropriate client resources such as Clinical Informatics, IT, Lab Analysts, and Biomed, remotely
- Adhere to established processes, methodologies, best practices for technical implementations, and documentation
- Advise on deployment strategies such as design impacts
- Engage in client support outside of standard business hours, as needed
- Establish client relationships and maintain a high level of client satisfaction
- Cultivate effective client relationships and planning across multiple clients
- Manage multiple work assignments to meet utilization targets
- Effectively develop knowledge of CareAware and Fetalink products and services
- Consult with clients and internal teams on the deployment of hardware, software and services.
- Consult with third party vendors and partners.
- Complete hardware and software installations for clients
- Support client software functionality
- Perform technical troubleshooting and issue resolution, and escalate as appropriate
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Basic Qualifications
At least 4 years of total combined higher education and related work experience, including: Bachelor’s degree in Information Technology, Healthcare, Science, Biomedical Engineering, Electrical Engineering, Industrial Engineering, or a related field of study, or relevant, equivalent work experience
Preferred Qualifications
- Experience working with Cerner Millennium
- Experience working with CareAware iBus
- Experience working with Linux Operating Systems
- Experience withinbound and outbound HL7 messaging
- Technical troubleshooting and problem-solving experience
- Experience or interests with medical devices such as anesthesia carts, physiological monitors, ventilators, infusion pumps, and/or laboratory analyzers
- Understanding of basic networking principles
- Strong oral and written communication skills, including a high level of comfort interacting with clinical, IT, and biomedical equipment staff up to the mid-manager level
- Ability to adapt to fast paced or changing environment
Expectations
- Willing to work additional or irregular hours as needed and allowed by local regulations
