Proactive Monitoring & Stability: Analyze application performance, identify recurring issues and potential risks, and recommend preventive measures to improve system stability and operational efficiency.
Change & Configuration Management: Oversee application changes, assess technical dependencies and potential impacts, and coordinate with cross-functional teams to ensure compatibility and minimise production disruption.
Technical Expertise: Investigate, maintain, troubleshoot, and configure Oracle Health Millennium components, including Discern Rules, Operations Jobs, Olympus, Print Services, Clinical Reporting, and basic Cerner Command Language (CCL).
Integration Management: Provide technical oversight and expertise across integrated Oracle Health solutions, ensuring compatibility, reliability, and effective issue resolution.
Customer Engagement: Act as a trusted technical advisor to customers, lead technical discussions, communicate incident status and risks, and provide recommendations to improve application performance and reliability.
Solution Configuration: Collaborate with customer and internal teams to evaluate workflow requirements, recommend appropriate application configurations, and support solution improvements.
Cross-Functional Collaboration: Partner with engineering, product development, infrastructure, and support teams to investigate complex issues, implement sustainable fixes, and drive long-term improvements.
Continuous Improvement: Identify opportunities to improve operational processes, technical documentation, knowledge sharing, and overall service delivery.
Production Support: Participate in a 24/7 on-call support rotation as required, including critical incident response and on-site customer support when necessary.
Required Qualifications & Experience
Minimum 6 years of experience in healthcare information technology, including implementation, production application support, or managed services.
Strong hands-on experience with Oracle Health Millennium, including production troubleshooting, application configuration, and integration support.
Experience supporting multiple Oracle Health Millennium solutions, modules, and integrated applications within complex production environments.
Practical knowledge of Discern Rules, Operations Jobs, Olympus, Print Services, Clinical Reporting, and basic CCL, including investigation, maintenance, modification, and configuration.
Demonstrated experience managing complex production incidents, troubleshooting application and integration issues, and coordinating resolution across technical teams.
Strong analytical, problem-solving, stakeholder management, and communication skills.
Ability to work independently, manage competing priorities, and maintain customer confidence during high-impact production incidents.
Preferred Qualifications
Bachelor's or master's degree in Information Technology, Healthcare Information Technology, Computer Science, or a related field, or equivalent relevant professional experience.
Experience working within an Oracle Health Support or Application Managed Services organization.
Experience performing root cause analysis, problem management, change management, and production stability improvement initiatives.
Demonstrated ability to engage with senior customer stakeholders and influence technical decisions.
Excellent written, verbal, and presentation skills.
