Oracle
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Drives regular administration and conducts moderately complex performance trend analyses and manages server capacity. Optimizes system configurations and backups independently. Coordinates the implementation of monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs. Develops and implements enhancements to improve the performance reliability, and security, of systems and environments. Advises team on and resolves complex, critical customer system issues. Implements disaster recovery solutions. Perform server racking, installation, cabling, component replacement, and removal in accordance with manufacturer instructions and datacenter safety procedures.
Monitors and provides support for junior team members to maintain operating systems to ensure optimal installation and performance.
Coordinates the administration of middleware products in environments.
Drives the deployment, maintenance, and operation of internal applications as needed.
Drives regular administration and conducts moderately complex performance trend analyses and manages server capacity to ensure service performance meets and exceeds standards.
Applies deep knowledge of application monitoring tools to optimize and ensure efficiency.
Familiarity with Linux security controls, SSH, sudo, SELinux, certificate management, vulnerability remediation, and system hardening.
Datacentre and Hardware Support
Visit datacentres as required for installations, maintenance, troubleshooting, and incident resolution. Maintain accurate hardware inventories, rack documentation, cable records, and asset lifecycle information.
Safely lift, move, and perform server racking and stacking, cabling, hardware configuration, component replacement, and equipment decommissioning.
Configure and troubleshoot server firmware, BIOS/UEFI, RAID controllers, network interfaces, and remote management tools such as iLO, iDRAC, or equivalent.
Strong hands-on experience managing HPE Products such Rack mount, Blades, Synergy frames and One View Appliances.
Virtualization and Cross-Technology Support
Administer and support virtualization platforms such as VMware vSphere, and Oracle Linux Virtualization Manager
Manage virtual machines, templates, virtual networks, and storage integrations.
Diagnose resource contention and support virtualization host maintenance, migrations, and availability.
Provide foundational Windows Server support and management.
Support storage, backup, networking, monitoring, and other infrastructure technologies as business needs require, coordinating with specialist teams.
Leverages deep knowledge to support the team in installing and configuring servers, cloud infrastructure, and all software and environments.
Optimizes system configurations and backups independently to ensure the optimal performance and stability of the server infrastructure.
Coordinates hardware maintenance, auditing, installation, and provisioning, ensuring all tasks are performed efficiently and effectively.
Collaborates with internal technical experts and third-party vendors to resolve integration challenges.
Drives administration of access privileges in the identity and access management system, ensuring accurate and secure access to IT resources.
Proactively monitors and analyzes user activity in the identity and access management system and provides insights on system activity.
Provisions access management systems.
Proactively monitors the batch process to ensure updates are applied and ensures any issues that arise are resolved.
Leverages advanced batch management techniques using different work schedulers to configure jobs and job streams, define dependencies, and report job performance.
Ensures scheduling and budgets of batch monitoring services align with and support Service Level Agreements (SLA).
Follows and proposes improvements to procedures to provide assurance that compute and storage devices are secure.
Provides support as needed to maintain privileged accounts/secrets integrity of systems and compute and file system security for the compute and storage environment.
Proactively monitors and evaluates high-level service and infrastructure dashboards, addressing identified anomalies.
Coordinates the implementation of monthly, quarterly, or hotfix patches to address security vulnerabilities or bugs.
Develops and implements enhancements to improve the performance reliability, and security, of systems and environments.
Partners with Service teams to identify and address gaps in operational capabilities and support scalability and resiliency.
Participates in the end-to-end incident management lifecycle to ensure systems are stable, secure, and performing accurately.
Analyzes and interprets incident-based data for team metrics and key performance indicators (KPIs) to identify patterns, root causes, and solutions in system and network incidents.
Leads incident review meetings to provide oversight for operational performance and solution implementation.
Partners with third party vendors and cross-functional teams (e.g., Development, Cloud Engineering, Product Engineering, other IT teams) to facilitate collaboration for implementation and/or resolution for high-severity incidents, risks, or migrations.
Investigates system issues and facilitates high-severity incident triage by implementing Corrective and Preventative Action plans (CAPA) to drive incident resolution and prevention.
Provides guidance for escalated support cases by collaborating with internal technical teams and third party vendors to drive issue resolution for a wide range of production environment problems (e.g., immense growth, scaling, leveraging the cloud, extremely high performance, high availability requirements).
Maintains the production environment by reviewing system error logs and ticket queues, and consulting with other teams involved in maintaining the environments.
Adheres to team schedule to drive ongoing technical support and service objectives.
Advises team on and resolves complex, critical customer system issues and implements and documents technical solutions.
Leverages deep knowledge of systems to perform and support team in backup, restore, and disaster recovery processes.
Plans and participates in disaster recovery drills to ensure preparedness and compliance.
Implements disaster recovery solutions to ensure preparedness and regulatory compliance.
Communicates complex technical information to both technical and nontechnical personnel including management.
Facilitates training programs to educate personnel.
Serves as a technical liaison and provides domain-specific expertise to cross-organization projects, programs, and activities.
Creates and identifies gaps in the documentation on ticket updates, code contributions, infrastructure, configurations, processes, and procedures (e.g., Disaster Recovery plans, Standard Operating Procedures, Corrective and Preventative Action Plans).
Reviews weekly and monthly reports on system performance and incident progress to support operational and management outcomes, and understands the business impacts.
Provides guidance for the development of technical documentation in the area of standards and best practices for internal use.
Collaborates with DevOps and Site Reliability Engineer (SRE) teams to help manage large-scale infrastructure.
Implements continuous integration and continuous deployment (CI/CD) pipelines.
Drives patching and version upgrades to support cloud infrastructure.
Recommends improvements to reduce incidents and problems with automation and simplify server management.
Creates reusable frameworks, standards, and automation to support Oracle Cloud Infrastructure.
Helps manage Workload Automation tools through design support, administration, and optimization efforts.
Troubleshoots complex issues with automation tools, agents, and other connectivity to 3rd party applications.
Configures and maintains cloud technologies.
Core Responsibilities
Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately sized project or initiative.
Efficiently delegates, monitors, and prioritizes work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines.
Collaborates across the organization to align on expectations and achieve shared objectives.
Leverages understanding of business leaders, stakeholders, and/or customers to ensure proposed solutions meet their needs.
Supports inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.
Identifies and addresses moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices.
Proactively escalates unresolved or critical issues with a thorough assessment and suggests potential solutions.
Reviews, contributes to, and documents problem solving strategies.
Pursues learning opportunities to expand knowledge and skills and/or tools in new areas and stays abreast of the latest industry trends and best practices.
Proactively seeks and leverages ongoing feedback and training to improve skills.
Coaches and mentors junior team members, fostering continuous learning and knowledge sharing within and across teams.
Develops ideas, recommends updates, and/or collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams, and evaluates the impact on key stakeholders.
Solicits feedback from others on ideas for alternative approaches and methods for continued improvement.
Contributes to the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations.
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