Database Administration & Lifecycle Management: Manage Oracle database installations, configurations, upgrades, migrations, and patching to maintain stability, security, and operational efficiency.
High Availability & Disaster Recovery: Implement, administer, and troubleshoot Oracle RAC, Data Guard, ASM, and RMAN backup and recovery solutions to ensure business continuity.
Performance Monitoring & Optimization: Investigate database performance bottlenecks, analyze diagnostic data, and recommend effective tuning and optimization strategies.
Customer Technical Engagement: Collaborate directly with enterprise customers to understand technical challenges, provide expert recommendations, and deliver timely, effective resolutions.
Critical Incident Resolution: Lead technical investigations of high-priority production issues, coordinate with internal engineering and support teams, and drive issues toward resolution.
Technical Documentation & Knowledge Sharing: Develop troubleshooting guides, technical documentation, knowledge articles, and best practices to improve support effectiveness.
8. 24×7 Operational Support: Participate in rotational shifts, including night shifts and US timings, to provide continuous support for business-critical Oracle database and Exadata environments.
Qualifications & Skills
Mandatory Requirements
Experience: Minimum 10 years of hands-on experience in Oracle RAC database administration, Oracle Engineered Systems administration, or database architecture.
Oracle RAC: Strong expertise in Oracle Real Application Clusters, including configuration, administration, troubleshooting, and high-availability operations.
Oracle ASM: Advanced knowledge of Automatic Storage Management, including storage administration, disk group management, and troubleshooting.
Oracle Data Guard: Practical experience configuring, administering, monitoring, and troubleshooting Data Guard environments.
RMAN Backup & Recovery: Strong hands-on experience in Oracle Recovery Manager, database backup and recovery procedures, and restoration scenarios.
Database Diagnostics: Demonstrated ability to investigate and resolve complex Oracle database issues using diagnostic tools, logs, and performance analysis.
Database Lifecycle Management: Experience with Oracle database installation, patching, upgrades, and migrations.
Customer Interaction: Strong customer-facing technical support experience, including troubleshooting discussions, proactive recommendations, and issue resolution.
Communication & Collaboration: Ability to communicate complex technical findings clearly to both technical teams and non-technical stakeholders.
Shift Flexibility: Willingness to work night shifts, US timings, and 24×7 rotational support schedules.
Work Location: Willingness to work from the Bengaluru office.
Good-to-Have Qualifications
Hands-on experience administering, troubleshooting, or optimizing Oracle Exadata Engineered Systems.
Knowledge of Oracle Exadata hardware and software platforms, including X8, X9M, or newer generations.
Experience with Oracle GoldenGate for replication and database migration.
Exposure to Oracle Cloud Infrastructure (OCI) and cloud-based database services.
Familiarity with Zero Data Loss Recovery Appliance (ZDLRA).
Advanced database performance tuning experience, including SQL optimization, wait-event analysis, AWR/ASH analysis, and performance troubleshooting.
Experience participating in Exadata deployment, upgrade, patching, and migration projects.
Educational qualification such as BE, BTech, MCA, CA, or equivalent.
Candidate Self-Assessment Questions
Before applying, consider the following questions to evaluate your suitability for this role.
Oracle RAC & Architecture: Do I have at least 10 years of hands-on experience administering, architecting, and troubleshooting Oracle RAC databases or Oracle Engineered Systems in enterprise production environments?
High Availability & Recovery: Can I independently configure, administer, and troubleshoot Oracle RAC, ASM, Data Guard, and RMAN backup and recovery solutions, including handling critical production recovery scenarios?
Advanced Troubleshooting & Database Lifecycle: Have I successfully resolved complex Oracle database incidents and managed installations, patching, upgrades, or migrations in business-critical environments?
Customer-Facing Technical Expertise: Am I comfortable working directly with enterprise customers, investigating challenging technical issues, and clearly communicating technical findings and recommendations to different stakeholders?
5. Shift & Work Location Flexibility: Am I willing and able to work from the Bengaluru office and participate in 24×7 rotational shifts
