Guides team in the design and development of network systems for large-scale enterprise, data center, or cloud-based environments, leading strategy for production network and collaborating with vendors and internal quality assurance (QA) teams. Manages the maintenance of advanced automation frameworks for testing and operations, guiding the team in automating network tasks and monitoring health metrics. Guides moderately complex test strategies at the team level, driving testing protocol development, break-fix validation, and compliance with standards through cross-functional collaboration. Improves network health monitoring systems based on team feedback, connects with monitoring teams for anomaly detection enhancement, offers technical leadership during support rotations, and identifies tools for frontline support. Ensures team meets milestones, mentors technical excellence, guides customer-facing incident response and root cause analysis (RCA), contributes to roadmap execution, and resolves technical issues to meet networking standards. Provides guidance on network efficiency remediation strategies and collaborates for scalable solutions and capacity planning.
Key Responsibilities
- Network Design, Development, and Validation:
- Offers guidance and direction on moderately complex test cases and test strategies that enhance network integrity at the team level.
- Acts as a technical resource for test practices and strategies, driving efforts towards the development of testing protocols within the team.
- Enables the team to perform break-fix validation support and post-event root cause analysis (RCA), offering solutions to resolve escalated issues and cascades lessons learned across the team.
- Guides the creation and completion of corrective and preventive actions (CAPA) items.
- Attends change management and technical change advisory (TCAB) or review board meetings.
- Collaborates with stakeholders across the group (e.g., engineering, quality assurance) to explain practices and procedures needed for compliance with standards prior to deployment.
- Reviews and communicates governance and security requirements.
- Automation and Scripting:
- Gathers team feedback to improve dashboards, telemetry systems, and alerting mechanisms to monitor network health, including defining metrics, trends, and thresholds to ensure service level objectives (SLOs).
- Connects with monitoring teams to communicate feedback and enhance the detection and diagnosis of network anomalies for the team.
- Offers technical leadership on support rotations, and gathers details to develop solutions for moderately complex investigations.
- Leverages incident response protocols to provide guidance on root cause investigations.
- Helps others identify appropriate tools to support the frontline support team.
- Testing and Quality Assurance:
- Ensures the team is able to meet critical test and deployment milestones, according to templated project plans for large projects.
- Provides mentorship and fosters technical excellence and growth across the team.
- Coaches others during standard customer-facing incident response and offers guidance on customer-facing root cause analysis (RCA).
- Contributes to the roadmap and software architecture, and helps the team execute according to documentation.
- Engages with vendors and internal teams to review, troubleshoot, and resolve product/equipment technical issues and ensure adherence to networking standards.
- Monitoring and Reliability:
- Provides guidance on strategies to remediate network efficiency issues when network performance and service metrics (e.g., latency, throughput, packet loss).
- Collaborates with vendors and business partners to develop scalable solutions.
- Collaborates with capacity planning teams to plan for and forecast team initiatives, integrating performance, security, and growth models to ensure future-ready infrastructure.
- Anticipates limitations of network technology and ensures the network is architected accordingly.
- Communicates limitations to the team.
- Cross-Team Collaboration and Leadership:
- Ensures the team is able to meet critical test and deployment milestones, according to templated project plans for large projects.
- Provides mentorship and fosters technical excellence and growth across the team.
- Coaches others during standard customer-facing incident response and offers guidance on customer-facing root cause analysis (RCA).
- Contributes to the roadmap and software architecture, and helps the team execute according to documentation.
- Engages with vendors and internal teams to review, troubleshoot, and resolve product/equipment technical issues and ensure adherence to networking standards.
- Performance and Capacity Management:
- Provides guidance on strategies to remediate network efficiency issues when network performance and service metrics (e.g., latency, throughput, packet loss).
- Collaborates with vendors and business partners to develop scalable solutions.
- Collaborates with capacity planning teams to plan for and forecast team initiatives, integrating performance, security, and growth models to ensure future-ready infrastructure.
- Anticipates limitations of network technology and ensures the network is architected accordingly.
- Communicates limitations to the team.
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Core Responsibilities Planning & Execution: Creates and owns the execution plan for the team's work and multiple projects or initiatives, monitoring timelines and budgets when applicable to ensure projects are completed on time and in adherence with requirements. Delegates work across the team and helps them prioritize their work. Identifies resource needs and adapts plans based on changing priorities and business needs. Collaboration & Partnership: Strengthens collaborative partnerships across teams to align on expectations and shared objectives. Guides team members to build relationships with business leaders, stakeholders, and/or customers to ensure effective collaboration. Practices active listening and asks insightful questions to promote an inclusive culture. Problem Solving: Leads the team to identify and address moderately complex operational and/or technical issues in accordance with standard practices, providing guidance as appropriate. Directs the team to analyze data and/or information from multiple sources to troubleshoot moderately complex errors. Continuous Learning: Actively seeks learning opportunities for self and team to enhance knowledge and skills in key areas and remain current with industry advancements. Uses feedback and training to elevate personal and team skills, modeling a commitment to learning. Identifies skill gaps within the team and supports team members in learning opportunities by providing resources and fostering an environment that encourages knowledge-sharing. Continuous Improvement: Identifies and recommends improvements as well as encourages the team to share ideas to increase the efficiency and effectiveness of processes, protocols, and workflows within a team. Reviews and provides feedback on team member's ideas and seeks input from others on alternative approaches and methods for improving work. Performance and Development: Coaches and provides direction to team members in alignment with performance management processes, guidelines, and expectations. Facilitates goal setting discussions with team members, ensuring individual goals are aligned with broader team goals. Identifies development opportunities to help team members improve performance. Contributes to the talent acquisition pipeline by leading candidate interviews, assessing promotion eligibility, and managing talent resources.
Disclaimer
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $114,600 to $234,600 per annum. May be eligible for bonus, equity, and compensation deferral.
