Issue Management and Automation
- Manages teams providing support for escalated complex technical issues.
- Defines strategies for issue triage and leverages automation, scheduling, and monitoring tools to prevent potential problems.
- Identifies, documents, and standardizes issues, processes, and solutions for the data center knowledge base, ensuring alignment with team needs.
- Coaches team members to implement strategy for incident or crisis management protocols in alignment with business continuity plans.
- Supports team members in performing Root Cause Analysis (RCA) following crises or incidents, and updates documentation to capture process improvements.
Data Center Expansion Support
- Manages the support and direction of new region builds and expansion activities, both onsite and remotely.
- Acts as a central liaison with project teams and data center engineering, ensuring project timelines and capacity needs are managed for multiple expansion projects and site builds.
- Collaborates closely with project teams and oversees the implementation of world-class standards in expansion projects and site builds.
Installation and Maintenance
- Manages a team responsible for installations, repairs, inventory management, and logistics tasks for data centers.
- Develops processes and guidelines for component replacements and upgrades.
- Provides strategic input on purchases or upgrades for data centers.
- Oversees coordination of rack deployments, installations, and network infrastructure upgrades/changes.
- Ensures effective maintenance strategies of the Data Center facilities with regard to efficiency and stability (e.g. containment, air flow & pressure, power trains).
Core Responsibilities Planning & Execution: Creates and owns the execution plan for the team's work and multiple projects or initiatives, monitoring timelines and budgets when applicable to ensure projects are completed on time and in adherence with requirements. Delegates work across the team and helps them prioritize their work. Identifies resource needs and adapts plans based on changing priorities and business needs. Collaboration & Partnership: Strengthens collaborative partnerships across teams to align on expectations and shared objectives. Guides team members to build relationships with business leaders, stakeholders, and/or customers to ensure effective collaboration. Practices active listening and asks insightful questions to promote an inclusive culture. Problem Solving: Leads team to identify and address moderately complex operational and/or technical issues in accordance with standard practices, providing guidance as appropriate. Directs team to analyze data and/or information from multiple sources to troubleshoot moderately complex errors. Continuous Learning: Actively seeks learning opportunities for self and team to enhance knowledge and skills in key areas and remain current with industry advancements. Uses feedback and training to elevate personal and team skills, modeling a commitment to learning. Identifies skill gaps within the team and supports team members in learning opportunities by providing resources and fostering an environment that encourages knowledge-sharing. Continuous Improvement: Identifies and recommends improvements as well as encourages team to share ideas to increase the efficiency and effectiveness of processes, protocols, and workflows within a team. Reviews and provides feedback on team member's ideas and seeks input from others on alternative approaches and methods for improving work. Performance and Development: Coaches and provides direction to team members in alignment with performance management processes, guidelines, and expectations. Facilitates goal setting discussions with team members, ensuring individual goals are aligned with broader team goals. Identifies development opportunities to help team member's improve performance. Contributes to the talent acquisition pipeline by leading candidate interviews, assessing promotion eligibility, and managing talent resources.
Disclaimer
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $102,300 to $209,500 per annum. May be eligible for bonus and equity.
- Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
- Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.
