Partners with senior management and stakeholders to align priorities and goals between Oracle and Ellison Institute of Technology using technical know-how in a fundamental engineering area or technical domain. Establishes scope and milestones for each aspect of a technical program, aligning to the broader program plan and company strategies and goals, managing efforts between cross-functional teams to deliver programs or services. Shapes and leads technical programs and highly complex, cross-organizational initiatives impacting products and business. Drives the management of and responses to issues, bottlenecks, and risks, serving as a point of escalation for all issues. Shapes program improvement strategies, leveraging best practices to drive transformational change and optimize processes across multiple teams. Shapes technical program improvement strategies, leveraging best practices to drive transformational change and optimize processes across multiple teams. Shapes technical collaboration across multiple teams, ensuring alignment of priorities and program goals. Provides expert technical guidance to shape and direct the automation of comprehensive reporting, leading collaboration with development teams to drive innovations in reports, dashboards, forecasts, and models for long-term technical program execution. Shapes the strategic direction of collaboration efforts as a technical liaison across stakeholder teams for high-impact technical programs.
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Key
Responsibilities
- Technical
- Management and Execution - Technical Management:
- Leverages
- technical knowledge to identify risks, manage scope, estimate program
- timelines, request feasibility, testing requirements, and determine appropriate
- resources.
- Designs
- and shapes the strategy for product or service delivery, ensuring alignment
- with the third party, security, export, and accessibility compliance
- requirements.
- Integrates
- program demands and resourcing.
- Leads
- rapid response to the most critical security escalations, coordinating across
- teams and departments and serving as the primary point of contact to executives
- to assess risk, determine comprehensive mitigation strategies, and ensure
- alignment and execution of the most effective path to resolution.
- Leads
- the transformation and optimization of processes to ensure the highest
- reliability and resilience of products or services.
- Technical
- Management and Execution - Technical Strategy and Execution:
- Utilizes
- technical knowledge to identify and manage program dependencies and risks.
- Supports
- rapid response to escalations, coordinating within team and communicating to
- senior team members to assess risk, determine mitigation strategies, and
- execute the optimal proposed path to resolution.
- Shapes
- overall planning activities, ensuring alignment with enterprise architecture.
- Defines
- and enforces delivery standards and guidelines, ensuring security, scalability,
- and alignment with best practices.
- Develops
- Line of Business (LOB) strategies for change management and/or incident
- response to enhance operational efficiency.
- Program
- Oversight - Strategy and Decision-Making:
- Leads
- the alignment of priorities with customers, service, and stakeholder teams
- through regular reporting to stakeholders and senior leadership.
- Establishes
- scope and milestones, aligning to the broader program plan and company
- strategies and goals, managing efforts between cross-functional teams to
- deliver programs or services.
- Leads
- efforts to define and monitor key performance indicators (KPIs) and measurement
- methods for LOB performance.
- Develops
- and communicates a comprehensive and strategic communication strategy of highly
- complex objectives to partners and customers.
- Program
- Oversight - Program and Operations Management:
- Shapes and
- leads both technical and non-technical programs and highly complex,
- cross-organizational programs impacting products and business.
- Guides
- and mentors program staff (e.g., development, release management, customer
- success), providing expert technical support and strategic direction on
- removing barriers, including risks and issues in workflows.
- Provides
- guidance on developing and maintaining comprehensive program documentation
- (e.g., status reports, program plans) and develops risk mitigation strategies.
- Ensures
- attention to detail, including security and quality, in program management,
- from planning to execution and reporting.
- Chairs
- regular program status meetings, fostering collaboration and driving effective
- communication across teams and leaders.
- Partners
- with leadership to set service level agreements (SLAs) and productivity
- benchmarks aligned with long-term business goals.
- Shapes
- and leads forecasting program demands, funding, and resourcing.
- Leads
- the deployment of change management for programs, such as priority, scope,
- scheduling, development, requirement changes, and support.
- Program
- Oversight - Risk Management:
- Drives
- the management of and responses to issues, bottlenecks, and risks, serving as a
- point of escalation for all issues.
- Develops
- plans based on the results of cost assessments, benefits analysis, and return
- on investment (ROI) to improve decision-making and risk mitigation strategies.
- Makes
- strategic decisions, balancing business needs, technical constraints, and
- long-term goals.
- Removes
- critical blockers for the program and determines optimal technical and resource
- options to drive the successful delivery and adoption of solutions.
- Process
- Efficiency - Process Optimization:
- Shapes
- program improvement strategies, leveraging best practices to drive
- transformational change and optimize processes across the LOB.
- Leads
- the development and optimization of program objectives and workflows, while
- orchestrating the deployment of cross-functional solutions to address complex
- business problems.
- Collaborates
- with management to innovate and optimize processes and procedures to drive
- achievement of LOB goals.
- Process
- Efficiency - Continuous Improvement:
- Champions
- LOB-wide integration of continuous improvement within programs, ensuring alignment
- of insights across many workstreams with business objectives and operational
- efficiency goals.
- Establishes
- and champions best practices for leveraging data insights at scale, influencing
- senior leadership decisions.
- Leads
- the development of innovative business-critical improvements to the solution's
- availability and reliability.
- Iterates
- processes based on feedback and KPIs, analyzing results through retrospectives.
- Defines
- requirements and configurations of existing and new development tools, where
- applicable.
- Collaboration
- and Program Leadership - Cross Functional Collaboration:
- Shapes
- collaboration across multiple teams, ensuring alignment of priorities and
- program goals.
- Leads
- process improvements across the LOB, working with senior leaders to implement
- team-wide efficiency-driven solutions.
- Communicates
- strategic program updates and insights to leadership teams, shaping decisions
- at the LOB level.
- Develops
- and refines engagement approaches for key stakeholders, ensuring informed
- decision-making at scale to improve program planning and execution.
- Collaboration
- and Program Leadership - Program Leadership:
- Shapes
- and leads programs to optimize organizational efficiency.
- Provides
- visionary technical direction and mentorship to cross-functional teams.
- Drives
- transformative change at all levels of the LOB, from initiation through
- delivery, while ensuring alignment with strategic goals.
- Ensures
- that the program team and other stakeholders are aligned with the program goals
- and motivated, identifying and addressing conflicts and issues.
- Shapes
- and directs the automation of comprehensive reporting, collaborating with
- development teams to drive continuous improvement of reports, dashboards,
- forecasts, and models for program execution.
- Utilizes
- data insights to solve highly complex problems impacting the success of the
- program(s), including adherence to SLAs.
- Conducts
- analysis on a large number of data sources with high complexity, which may
- include competitive analysis, trend analysis, and KPI analysis, to drive
- data-informed decisions to support the program goals, presenting findings with
- immediate teams stakeholders.
- Shapes
- the strategic direction of collaboration efforts across stakeholder teams for
- high-impact programs.
- Serves
- as a trusted advisor to senior stakeholders, ensuring alignment between program
- priorities and business objectives.
- Defines
- strategies for enhancing customer engagement, aligning service offerings with
- evolving business needs.
- Drives
- large-scale product and process enhancements, influencing and guiding the LOB.
- Develops
- and presents advanced strategies to mitigate risks to customer satisfaction,
- assessing the impact of mitigation efforts on broader group objectives.
- Leads
- the alignment of varied priorities and Oracle commitments, ensuring optimal
- coverage and response to customer needs, minimizing organizational risk to
- programs.
- Manages
- and provides direction on timelines, deliverables, and budgets when applicable
- for critical high-impact projects or initiatives that impact the line of
- business, ensuring timely completion and adherence to requirements. Anticipates
- and plans for shifts in resources or timelines based on changing business priorities,
- ensuring optimal outcomes.
- Collaboration
- & Partnership:
- Influences
- cross-functional leaders and external stakeholders to gain alignment on
- strategic objectives. Fosters partnerships with key business leaders,
- stakeholders, and/or customers, identifying opportunities for expanding
- partnerships and promoting long-term organizational success. Champions
- transparency and inclusivity by actively seeking, listening to, and
- incorporating diverse perspectives.
- Leads
- specialized, advanced problem-solving efforts, serving as an escalation point
- for complex issues. Guides others to leverage innovative data-driven techniques
- to address ambiguous or novel issues, identify root causes, and drives the
- implementation of solutions that prevent future issues.
- Leverages
- deep industry knowledge and expertise to serve as a thought leader within the
- organization. Contributes to the advancement of the field or industry through
- thought leadership (e.g., conference presentations, white papers, research
- contributions). Maintains and evolves expertise in relevant areas by
- proactively monitoring emerging trends, technologies, and industry standards,
- ensuring the organization remains current with best practices. Champions
- continuous learning and knowledge sharing, promoting professional development
- across teams. Applies new knowledge to drive advancement and mentors others to
- do the same.
- Develops
- innovative solutions and drives the implementation of ideas that increase the
- efficiency and effectiveness of processes, protocols, and workflows across the
- organization. Evaluates effectiveness of updated approaches and methods for
- continued improvement to enhance efficiencies and ensure changes align with
- organizational goals. Designs and develops metrics to measure success of
- improvement initiatives.
- Performance
- and Development:
- Serves
- as a subject matter expert regarding talent needs and organizational talent
- strategy. Imparts leadership and expert knowledge throughout the talent
- development pipeline including candidate interviews, candidate assessment, and
- hiring decisions, ensuring alignment with organizational talent strategy.
