Lead global Operational Excellence, Build Acceleration, process improvement, and automation initiatives across Data Center Operations. This role uses operational data, Lean methodologies, technical expertise, automation, and cross-functional leadership to accelerate safe, predictable delivery of new-region builds and expansions; improve safety, quality, delivery, cost, and service resilience; eliminate waste and recurring issues; and scale consistent, world-class operational readiness for GPU deployments, liquid cooling, and other emerging technologies.
Description
- Lead complex escalations and global problem-management cases; coordinate service teams, eliminate root causes, and provide executive-level status.
- Lead process engineering and continuous-improvement initiatives that simplify workflows, standardize execution, remove bottlenecks, and achieve global operational KPIs.
- Monitor operational metrics to identify performance gaps, waste, recurring failure demand, and opportunities for measurable improvement.
- Deliver Lean, automation, and strategic improvements that reduce cost, waste, risk, recurring incidents, and downtime.
- Improve operational readiness, process design, standards, and support models for new-region builds, expansions, GPU deployments, liquid cooling, and emerging technologies.
- Implement scalable global automation that improves process accuracy, speed, standardization, capacity, and operational resilience.
- Triage complex issues with Support and Engineering teams, ensuring timely resolution and converting lessons learned into lasting process, documentation, and automation improvements.
- Communicate operational performance, process risks, tradeoffs, and improvement benefits to senior leadership.
- Partner with global internal and external stakeholders to resolve issues, remove blockers, accelerate delivery, and improve Data Center Operations outcomes.
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Ideal Candidate
- Highly service-oriented, dependable, self-motivated, and able to lead through influence in a global, 24x7 operational environment.
- Demonstrated track record of delivering measurable process improvements, with clear baselines, implemented changes, validated results, and sustained controls.
- Strong understanding of Lean and Operational Excellence methodologies, including standard work, visual management, value-stream mapping, Kaizen, 5 Whys, fishbone analysis, and corrective-action management.
- Skilled in root-cause analysis and problem management, with the ability to distinguish immediate recovery actions from long-term preventive improvements.
- Experienced in using operational data and performance metrics to prioritize work, identify systemic issues, and drive leadership decisions.
- Able to communicate complex technical and operational issues clearly to frontline teams, peers, senior leaders, and executives.
- Experienced leading cross-functional operational projects from problem definition through implementation, benefits realization, and sustainment.
- Strong organizational, prioritization, critical-thinking, and technical project-management skills.
- Able to work effectively both independently and within geographically distributed, cross-functional teams.
- Demonstrates leadership through mentoring, coaching, knowledge sharing, and raising operational standards.
