Learns to provide guidance to customers, under supervision. Completes assigned development tasks to learn to support optimizations (e.g. automation) of solutions and technical delivery. Learns to take ownership of basic reactive technical assistance in chosen technical specialty. Assists customers with basic installations and configuration of software products under supervision. References and contributes to customer deliverables and documentation to help customers implement solutions. Performs problem analysis with supervision, providing documented technical solutions ready for customers to implement, test, and maintain. Learns to leverage customer insights to identify new service offerings and learns to deliver presentations to build understanding of solutions.
Key
Responsibilities
Technical Leadership
- Consults written technical documentation while learning to provide guidance to
- customers, under supervision.
- Develops foundational understanding of Oracle technologies, products,
- services, and best practices, and relevant industry trends and advancements.
- Completes assigned development tasks to learn to support optimizations or
- efficiency efforts (e.g., automation, streamlined processes, elimination of
- redundant effort) under leadership.
Service Delivery
- Learns to take ownership of basic reactive remote or onsite technical
- assistance requests in chosen technical specialty as suggested by senior
- colleagues.
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- Assists customers with basic installations and configuration of software
- products, under supervision.
- Reviews and abides by lessons learned post-project to refine approach for
- technology implementation or project.
Global Customer Engagement & Education
- Supports customer relationships by addressing technical needs and assisting in
- solution delivery to meet operational goals, with guidance.
- Learns to understand product features, upgrades, and patches to be able to
- provide education to customers regarding best practices for technology
- stability, maintainability, upgradeability, and performance.
- Attends customer meetings to support senior colleagues in gathering technical
- input, as needed.
Technical Design & Documentation
