OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT As a Customer Manager within the OpenText MF Cloud Customer Management team, you will play a critical role in guiding strategic enterprise customers through their cloud journey, from post-sales adoption and value realization through successful renewal. You will build trusted relationships across all levels of the customer organization, advocate for customer needs internally, and ensure customers realize measurable business value from their OpenText solutions. With direct ownership of renewal strategy and commercial activities, you will help drive customer retention, growth, advocacy, and long-term success.
- WHAT THE ROLE OFFERS
- Own the renewal lifecycle from strategy through close, developing and executing renewal plans that drive customer retention, growth, and long-term success.
- Manage a portfolio of strategic and mid-market enterprise cloud customers, building strong relationships and nurturing customers toward successful renewals and referenceability.
- Develop and execute Success Plans that capture customer business goals, desired outcomes, success metrics, and governance, while monitoring delivery and mitigating risks.
- Lead outcome-focused Success Workshops, governance forums, Success Plan reviews, and quarterly business reviews, translating customer outcomes into executive-level scorecards and success metrics.
- Build trusted relationships with C-level executives, business owners, change managers, and end users, aligning OpenText solutions and services with customers' strategic priorities.
- Partner across global, cross-functional OpenText teams to advocate for customers, facilitate decision-making, resolve barriers, and ensure successful execution of customer priorities.
- Support customers in adopting new OpenText capabilities, gather feedback on challenges and opportunities, and connect customer needs with OpenText's broader product strategy.
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WHAT YOU NEED TO SUCCEED
- 8+ years of experience working with large enterprise organizations in customer success, consulting, sales, account management, or similar customer ownership roles, with demonstrated impact on customer outcomes.
- Proven experience in renewal management, business planning, strategic program management, and large-scale enterprise transformation programs, with familiarity in business analysis and project management methodologies.
- Strong working knowledge of the security domain, including Application Security (AppSec), Identity Management, and data security, supported by a solid technical background.
- Strong C-level engagement, communication, negotiation, and influencing skills, with the ability to balance strategic priorities and tactical execution.
- University or Bachelor's degree; an advanced degree or MBA is an asset.
- Strong written and verbal English skills and experience collaborating effectively with global, cross-functional teams.
- Familiarity with Salesforce, forecasting methodologies, and customer success tools preferred; Challenger and/or MEDDIC sales training is an asset. Ability to travel up to 30% based on customer and strategic engagement needs.
ONE LAST THING
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. This is an opportunity to take true ownership of strategic customer relationships, influence business outcomes at the executive level, and directly contribute to customer retention, growth, and long-term value realization.
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
