A Leader. You possess strong leadership capabilities to lead a team to strong resolution of title issues.
You Will
Lead a team responsible for processing vehicle titles from various states, ensuring accuracy and marketability.
Establish and manage key performance indicators (KPIs) for the team, holding team members accountable for meeting department goals and expectations.
Create and implement streamlined processes and procedures to enhance team accuracy and efficiency.
Who You Will Work With
Reporting to a Director of Titles Operations, this role will collaborate with other Title department Supervisors and Processing team members to ensure customer satisfaction on a regular basis.
Must-Have's
5+ years of experience in vehicle title processing, with a preference for additional experience in automotive-related customer service roles.
Minimum of 1 year of supervisory experience in a title department or leading a team.
Self-starter with a proactive mindset, capable of working independently with minimal supervision.
Excellent written and verbal communication skills.
Problem-solving ability and the capacity to identify successful outcomes.
Positive attitude with a customer-centric approach.
Ability to troubleshoot and resolve end-user issues, and escalate as necessary.
Data-driven mindset, actively seeking opportunities to improve department processes.
Nice to-have’s
Experience utilizing Google Suite and Slack.
What We Offer
Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement
Sound like a match? Apply Now - We can't wait to hear from you!
