Acting as a trusted advisor with deep product knowledge and advanced data and database
expertise, the Implementation Engineer III understands each customer's goals, pain points, and
workflows, and translates them into scalable, maintainable solutions. This role blends hands-on
technical delivery, including data transformation and migration (ETL), and scripting, with a
consultative, customer-first approach. It also mentors less-experienced engineers, reviews their
configuration and data work, and drives the process and quality improvements that raise the
standard of implementation delivery across the organization.
Responsibilities
Lead the data migration, configuration, and testing of OpenGov cloud software for the
most complex government implementations across the United States.
Perform configuration reviews across the team, validating that platform setup aligns with
documented requirements, product best practices, and long-term maintainability before
go-live.
Perform data reviews, validating migrated data for completeness, accuracy, and integrity,
and reconciling source-to-target data so the product reflects trusted, audit-ready
customer data.
Own complex customer data migration end to end, including database schema mapping,
ETL tool configuration, and advanced scripting, to ensure the product is populated with
accurate, validated data.
Confirm and pressure-test customer requirements across both configuration and data,
resolving ambiguity and advising customers on the optimal solution design.
Design and execute comprehensive test scenarios that validate the configuration and
migrated data produce accurate, expected outcomes prior to go-live.
Serve as the primary technical point of contact for government / customer stakeholder
like Budget Directors, IT personnel, and decision-makers, guiding them through the
deployment and integration process.
Identify recurring customer pain points and partner with cross-functional teams to
simplify, enhance, and automate processes that improve customer workflows and
delivery efficiency.
Mentor and coach Associate and mid-level Implementation Engineers, reviewing their
configuration and data work and helping accelerate their technical growth.
Define and improve implementation standards, templates, playbooks, and reusable
tooling that increase the quality, consistency, and speed of delivery.
Partner closely with the Project Management, Customer Success Management,
Data/Integration, and Product teams to ensure a consistent customer experience, and
channel field feedback into the product roadmap.
Requirements and Preferred Experience
3 to 5 years of experience in software implementation, data migration, or technical
consulting, ideally with enterprise or SaaS products..
3+ years of hands-on SQL scripting experience, including complex queries, data
transformation, and reconciliation.
2+ years of Python, or similar, scripting experience for automation and data processing.
Deep experience with database technologies and with ETL and data-migration concepts
and tools, including schema design and performance considerations.
Experience implementing AI-driven solutions for automation, workflow optimization, and
data-driven insights, leveraging modern frameworks and AI models.
Demonstrated ability to deliver complex implementations end to end and to mentor or
provide technical guidance to less-experienced engineers.
Excellent interpersonal, verbal, and written communication skills, with a strong teamwork
and customer-service mentality across executive and technical stakeholders.
Strong attention to detail, with the proven ability to validate, reconcile, and sign off on
data and configuration for accuracy.
Ability to adapt to a rapidly changing product and respond strategically to evolving
customer needs.
Bachelor's degree in a technical, or related field.
WHY OPENGOV?
A Mission That Matters.
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.
A Team of Passionate, Driven People
This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune.
A Place to Make Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
Benefits That Work for You
Enjoy an award-winning workplace with the benefits to match, including:
Comprehensive healthcare options for individuals and families
Flexible vacation policy and paid company holidays
401(k) with company match
Paid parental leave, wellness stipends, and HSA contributions
Professional development and growth opportunities
A collaborative office environment with weekly catered lunches.
