Responsibilities
Deploy, configure, and test OpenGov cloud software to meet the documented implementation requirements of governments across the United States
Own customer data migration end to end, including database schema management, ETL tool configuration, and scripting as required, to ensure the product is populated with accurate, validated customer data
Confirm customer requirements across both configuration and data, and provide guidance, assistance, and support throughout the platform configuration and integration process
Ensure receipt of appropriate data from customers, map it to OpenGov requirements, and upload, transform, and manipulate it to generate the desired application behaviors
Build and execute test scenarios that validate the configuration and migrated data produce accurate, expected outcomes prior to go-live
Interact directly with government Finance staff, Budget Directors, IT personnel etc, and decision-makers, guiding them through the deployment and integration process
Identify customer pain points and partner with cross-functional teams to simplify, enhance, and automate existing processes that improve customer workflows
Troubleshoot configuration and data issues throughout the implementation and drive them to timely resolution
Work closely with the Project Management, Customer Success Management, Data/Integration, and Product teams to facilitate a consistent customer experience and ensure successful projects for customers
Requirements and Preferred Experience
0 to 1 year of SQL scripting experience
0 to 1 year of Python, or similar, scripting experience
Strong Microsoft Excel and Word skills, including using functions/formulas to format data such as v-lookup, pivot tables, error-checking, and developing properly formatted reports
Experience with database technologies and with ETL or data-migration concepts and tools will be an advantage
Excellent interpersonal skills including verbal and written communication skills, teamwork, and customer service mentality
Ability to adapt to a rapidly changing product and respond strategically to customer needs
Strong attention to detail, with the ability to validate and reconcile data for accuracy
WHY OPENGOV?
A Mission That Matters.
At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.
A Team of Passionate, Driven People
This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Chicago, Dubuque, Dallas, and Pune.
A Place to Make Your Mark
We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
Benefits That Work for You
Enjoy an award-winning workplace with the benefits to match, including:
Comprehensive healthcare options for individuals and families
Flexible vacation policy and paid company holidays
401(k) with company match
Paid parental leave, wellness stipends, and HSA contributions
Professional development and growth opportunities
A collaborative office environment with weekly catered lunches.
