IN THIS ROLE, YOU WILL
Own and drive CRM systems initiatives across support
Partner with senior business stakeholders and engineering teams to identify operational pain points, define scalable solutions, evaluate technical tradeoffs, and execute across Salesforce and adjacent platforms
Align cross-functional stakeholders including Revenue Operations, Support Delivery, Risk, Engineering, Data, Legal, and Enterprise Platform teams while driving prioritization and execution
Help operationalize AI-native workflows by defining and building scalable automation, orchestration, agentic workflows, and human-in-the-loop processes in partnership with cross-functional teams
YOU MIGHT THRIVE IN THIS ROLE IF YOU HAVE
You have 8+ years of experience driving high-impact technical programs in a program management, technical program management or adjacent role
Strong understanding of CRM workflows customer systems supporting user operations or support organizations
Experience working across CRM systems, routing engines, and adjacent systems
Proven ability to drive complex cross-functional initiatives from discovery and stakeholder alignment through execution and operationalization
Strong technical fluency across APIs, integrations, event-driven architectures, enterprise SaaS ecosystems, and Salesforce platform capabilities
Experience partnering closely with Engineering, Revenue Operations, Security, and Enterprise Platform teams
Experience operating within SOX/SOC2-controlled environments with strong understanding of SDLC, QA, release management, and operational governance
Strong written and verbal communication skills with the ability to clearly communicate priorities, tradeoffs, risks, and execution plans
NICE TO HAVE
Ability to independently reason through technical system design, integration dependencies, and operational tradeoffs alongside engineering teams
Experience working within AI-native, high-growth, or highly ambiguous operating environments
Exposure to global support operations
Ability to operate scrappily and iteratively while maintaining a strong bias toward scalability, governance, and long-term maintainability
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
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At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
