You’ll oversee core sales technology capabilities, including Gong for forecasting, cadence management, and call recording. The ideal candidate is equally comfortable thinking strategically about the operating model, working hands-on in technology, managing implementation projects, and solving day-to-day operational challenges.
Primary KPI
Ensure we have the right technology and process design to deliver a best-in-class seller experience, measured through technology adoption, process efficiency, data quality, seller satisfaction, and the reliability of revenue workflows and insights.
You Will
Sales Technology Ownership: Own the day-to-day administration, optimization, governance, and roadmap for sales technology, including Gong and related systems that support forecasting, cadence management, call recording, coaching, and seller productivity.
Process Design: Understand how sellers, managers, and revenue leaders work today; identify friction and gaps; and design scalable, intuitive processes that improve productivity, consistency, data quality, and execution across the revenue organization.
Gong Expertise: Lead the configuration and continuous improvement of Gong capabilities, including forecasting workflows, cadence management, call recording, conversation intelligence, reporting, permissions, and user adoption. Ensure Gong is aligned to sales methodology, management routines, and business requirements.
Seller Experience: Collaborate with our Sales Strategy team(s) to continually improve seller workflows, reducing administrative burden, improving system usability, and proactively identifying opportunities to make the revenue process easier to execute.
System Design and Architecture: Understand how sales technologies connect with Salesforce and the broader go-to-market ecosystem. Design solutions that support a connected experience while minimizing unintended downstream impacts, duplicate work, and data quality issues.
Technology Roadmap: Evaluate and drive requests for new capabilities, assess business value and level of effort, prioritize investments, and maintain a roadmap that aligns technology and process improvements to revenue priorities.
Implementation and Change Management: Lead or support technology implementations, enhancements, integrations, and process changes from discovery through launch. Define requirements, document decisions, coordinate testing, develop enablement, and measure adoption and outcomes.
Reporting and Insights: Partner with stakeholders to ensure sales technology produces reliable, actionable data for seller productivity, pipeline management, forecasting, coaching, and leadership decision-making.
Governance and Continuous Improvement: Establish standards for configuration, documentation, access, data quality, release management, and support. Monitor performance and feedback, troubleshoot issues, and continuously improve the operating experience.
Cross-Functional Partnership: Build strong working relationships across Sales, Sales Leadership, Finance, Marketing, IT, Data and Analytics, and other GTM Operations teams to ensure processes and systems work together effectively.
You Are/Have
5+ years of experience in Revenue Operations, Sales Operations, Sales Technology, or a related operations role.
Hands-on experience administering, implementing, or optimizing Gong or a comparable sales engagement, conversation intelligence, forecasting, or revenue technology platform.
Strong understanding of sales processes, including pipeline management, forecasting, activity and cadence management, call recording, coaching, and seller productivity.
Experience translating business requirements into practical technology and process solutions.
Strong understanding of Salesforce and how sales technology integrates with CRM and the broader go-to-market technology ecosystem.
Experience managing technology roadmaps, implementation projects, system enhancements, and cross-functional process changes.
Ability to assess downstream impacts, identify root causes, and design solutions that are scalable, governed, and easy for sellers to adopt.
Strong analytical and problem-solving skills, with the ability to use data and stakeholder feedback to prioritize improvements and measure outcomes.
Excellent written and verbal communication skills, including the ability to document processes, communicate technical concepts clearly, and influence stakeholders at multiple levels.
Collaborative, service-oriented mindset with a strong focus on seller experience and operational excellence.
Self-starter with strong attention to detail and the ability to manage multiple priorities in a fast-paced, deadline-focused environment.
Bachelor’s degree or equivalent relevant work experience
For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.
Salary Range
$112,500—$150,000 USD
Where we Work
We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.
Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.
Benefits
As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.
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Our Commitment to You
When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.
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