OneSpan
From OneSpan's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.
OneSpan is looking for a Customer Support to join our team in Tokyo.
Provide first level customer support service to customers
Investigate and understand problems faced by customers
Troubleshoot and provide problem resolution if available
Escalate problems to product specialist if necessary
Provide timely update to customers on the ongoing troubleshooting status
Bachelor or Master degree in Computer Science/Information Security/Information Technology or equivalent
Minimum of 2 years working experience in information security software and in a customer support role
Basic understanding of different mobile technologies, operating systems, cloud computing and others
Working knowledge in programming languages such as C/C++, Java and REST
Basic knowledge of information security fields such as strong authentication, digital signature, access control, mobile security and others will be advantage
Excellent social skills and team player
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