Managing your workload effectively, prioritising customer issues and knowing when to seek guidance or escalate more complex problems.
What You Will Have
We're looking for someone who combines strong customer service skills with technical confidence, curiosity and a genuine desire to solve problems.
Ideally, you'll bring
Experience in application support, software support, IT support or another customer-facing technical support environment.
Strong problem-solving skills, with the ability to investigate issues, ask the right questions and work towards practical solutions.
Excellent communication skills, with the confidence to speak directly with customers and explain technical information clearly.
A proactive, accountable approach, taking responsibility for your work and following issues through to resolution.
Good general IT literacy and confidence learning new systems and software applications.
The ability to manage competing priorities, stay organised and work effectively in a remote team.
Adaptability, a willingness to learn and the confidence to ask for support when needed.
It would be an advantage if you have
Experience supporting SaaS products or business software applications.
Previous experience managing escalated or second-line support tickets.
Familiarity with ticketing systems such as ServiceNow.
Experience providing remote support or troubleshooting software issues within customer environments.
Experience working within a healthcare technology or software environment.
Please note, applicants must have the legal right to work in the UK at the time of application.
What We Do For You
Wellbeing that means something
26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
24/7 Employee Assistance Programme for confidential support
Private medical insurance for everyone, no medical-history exclusions
Financial benefits that have your back
Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
Income protection: up to 75% salary for 5 years if you ever need it
Pension with 5% matched company contributions
Life assurance worth 4x your salary from day one
Free financial planning session with the option to engage in more tailored financial coaching.
Grow your career with us
SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
Access to external training and apprenticeships
Making a Difference
MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger
Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:
ULEV car scheme with 1,000+ models
Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover, Health Assessment, Gym Membership
Who We Are
At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.
We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.
OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.
Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.
We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.
Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.
Join us and become part of a team that’s powering the world of work and making a real difference.
Learn more at www.oneadvanced.com
