Essential Responsibilities
Manage ongoing client connection, with a proven track record of being able to create and continue a consultative relationship
Work closely with clients and client representatives to determine clear requirements, deliverables and deadlines to ensure expectations are fulfilled
Work closely with vendor partners to gather and clarify detailed information and develop customer mock-ups
Work closely with project partners to ensure that client program requirements are met at the project level
Develop and deliver customer presentations with a strong understanding of visual representation and graphic standards to create effective communication tools
Create processes and document program decisions to implement across multiple projects
Lead the exploration process for evaluation and comparison of detail-driven research for solutions o Lead in building a clear understanding with the client on how solutions will be delivered at the project level
Identify and recommend space requirements to meet client needs and engage in detail-driven research for solutions
Use expertise in commercial furnishings and equipment to develop a program in customer-specific standards
Suggest and research cost saving opportunities for clients
Establish and track program performance metrics for regular reporting based on client requirements
Employ an expertise for design principles to all activities: function, balance, alignment, proportion, materiality, etc.
Apply a strong attention to detail to all documentation and processes, ensuring accurate and complete information
Listen and respond with empathy
Lead a cross functional team with encouragement and deal efficiently with all levels of staff
Supervise employees, including regular documentation of performance, career pathing, time approval, and compensation review
Actively seek out learning opportunities for self and team
Education/Experience
Minimum of bachelor’s degree required.
Degree in Interior Design, Architecture or Project Management preferred.
Minimum of 5 years workplace experience required.
7+ years of interior design experience preferred, with project experience that includes a wide range of scale and variety.
Job Captain or Project Manager experience on multiple projects preferred.
Knowledge/Skills/Abilities
Passion for customer service
Continuous curiosity
Deadline-driven, self-motivated work ethic
Ability to act independently and make critical decisions
Excellent organization and time management skills for self and team
Excellent analytical, problem solving, written and verbal communication skills
Strong presentation skills
Advanced knowledge of building infrastructure, construction vocabulary and building codes required
AutoCAD or similar drafting software experience required o
Intermediate knowledge of MS Office Suite required, especially Excel and PowerPoint
Intermediate understanding of floorplans and drawing sets required
Intermediate knowledge of commercial furnishings and equipment required
Basic knowledge of building infrastructure, construction vocabulary and building codes preferred
Employee Benefits
15 days of PTO
9 Paid holidays
Medical/Dental/Vision Insurance
401k + Employer Match
Paid Parental Leave
Wellness App with reimbursement of up to $500/year
Profit Sharing
Working Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or listen. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is typically low to moderate.
If this sounds like the right opportunity for you, we encourage you to apply with your resume today. We look forward to connecting!
The base salary will be determined based on your location, experience, and the pay of employees in similar positions. Actual total compensation will be dependent upon the individual's skills, experience, and qualifications.
Compensation Range
$92,000—$140,000 USD
If you are based in California, we encourage you to read this important information for California residents linked here.
