One Workplace
From One Workplace's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Overview
We are Splice. We believe that people with a purpose need a place to be their best. From Seattle-area skyscrapers to the Pacific Northwest’s premier Universities and medical facilities, we design and create insightful spaces with the latest technology, providing our clients an environment that embodies their image and encourages success. Workspace Development is the professional services division of One Workplace, providing FF&E project integration, post-occupancy, and MAC management for some of the most well-known companies in the Seattle area.
Splice is committed to the development of empathetic leaders, diversification of talent, and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams by removing unnecessary barriers to employment and providing opportunities for career growth. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
Position Overview
The Operations Lead holds the field crew to the highest standards in the moves, adds, and changes of furniture at customer sites. Serves as a main point of contact for both Operation Supervisors and field crew. Plans workflow, directs services, resolves issues, and manages all administrative paperwork. Works closely with Operation Supervisors and field crew to ensure customer's satisfaction.
To perform this job successfully, an Operations Lead must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Staff performance management, coaching, and development of field crew
Partner with Operation Supervisors to develop and revise field procedures to ensure field crew adhere to policies and procedures consistently
White glove responsibilities for escalations
Subject matter expert and quality control of overall daily duties of crew
Creative solutions to resolve problems that emerge during services
Provides leadership for field crew teams on projects with significant complexity
Effectively interacts with customers, trades, colleagues, and vendor partners
Provides training and monitoring for field crew (and vendor partners) in the correct methods and resolution of service issues
Knowledge, Skills, and Abilities
Strong mechanical capability, experience in furniture, cabinetry, or flooring installation
Strong communication skills to include verbal, written and presentation
Excellent organizational and time management skills
Preferred experience of blueprints, elevations, typical and specifications
The ideal candidate should have at least 1 year leading and managing people in a team-based environment
Understanding and knowledge of services offered (Furniture industry) or willing to learn
Mindful of maintaining safety in the work environment
2 – 4 years of supervisory experience, preferably in delivery and/or installation
High school diploma or equivalent required
Personal Competencies
Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels.
Relationship management and Teamwork: The ability to leverage interpersonal skills to establish rapport and develop relationships as part of a multifunctional team in a fast-paced, collaborative and deadline driven environment.
Time Management: Ability to multi-task to meet goals, good time management skills and ability to take ownership for project deliverables.
Communications & Problem Solving: Ability to remain optimistic and enthusiastic while creatively solving problems. Convey information to all key stakeholders in both written and verbal formats. Determine and utilize the appropriate communication channels.
Empathy, Involvement & Support: Listen and respond with empathy. Ability to understand issues and different perspectives of others. Ability to ask for help and encourage others. Emphasis on removing bias in decisions related to promoting, hiring, leading, training and coaching team members. Advocate for diverse perspectives and model inclusive behavior.
Influence others to promote, embrace and progress an inclusive environment.
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, color perception, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate. Regularly works with others face to face, over the phone and email in an office environment with moderate noise. Nature of work may require time spent out of the office; reliable transportation required. Periodically works outside and may work around moving objects, dust, and dirt.
If this sounds like the right opportunity for you, we encourage you to apply with your resume today. We look forward to connecting!
The base salary will be determined based on your location, experience, and the pay of employees in similar positions. Actual total compensation will be dependent upon the individual's skills, experience, and qualifications.
$30.22—$34.54 USD
If you are based in California, we encourage you to read this important information for California residents linked here.
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