Essential Responsibilities
Oversee overall field resource strategy and labor utilization, guiding Dispatch and Scheduling to meet project demands efficiently.
Reviews departmental performance, analyzes results, and provides reports or updates to the Operations Manager.
Monitoring inventory levels and reuse of existing inventory. Recommend cost savings opportunities and report performance to Operation Manager.
Responsible for providing data and project information for Quarterly Business Reviews.
Attends pre-install, project planning meetings, and any operations meetings pertinent to fleet, safety and compliance, and installation.
Defines and establishes responsibilities, goals, objectives, and training for supervisors and subordinates to align with team requirements, and account key performance indicators.
Manages hiring and staffing requirements for Installation teams.
Assists management team in establishing, adhering to, and executing work procedures and process improvements.
Ensures that safety and health policies, as well as procedures are complied with and that offenders and violations are promptly, and properly addressed
Oversees department timekeeping and ensures accurate, timely payroll submittals while tracking and minimizing overtime.
Accounts for internal and external disconnects ensuring they are reviewed, documented, and communicated with the team to drive necessary continuous improvement and resolution.
Ensures timely resolution of furniture-related work tickets to meet or exceed established SLAs/KPIs.
Acts as a single point of contact for all installation processes, procedures and ongoing revisions.
Ensures all projects are completed accurately and on time with proper process tracking, documentation of uncontrollable events, and are compliant with safety standards.
Responsible for field/in-house technical training, coaching, disciplining and mentoring for Supervisors, Leads, Drivers and Installers.
Evaluate site readiness, elevator access, and staging logistics prior to team dispatch to prevent downtime
Coordinates schedule alignment, site access, and labor allocation with General Contractors, facility managers, and third-party installation subcontractors.
Identify, document, and submit field change orders for approval when job conditions or client requirements deviate from scope
Manage third-party installation subcontractors, including labor allocation, quality audits, and performance tracking
Oversee fleet management, tool and supply inventories, and vehicle maintenance compliance for field operations
Partner with internal teams on final site walkthroughs, punch list resolution, and client sign-off
Education/Experience
Bachelor’s Degree (B.A.) or equivalent from a technical school desired with at least five years related experience and /or training; or equivalent combination of education and experience
Knowledge/Skills/Abilities
Proven management and leadership skills with the ability to mentor and develop others
Strong communication and interpersonal skills
Must be well versed in the safe operation of tools and equipment, as well as safety codes
Exceptional customer service skills with ability to provide friendly, professional service to One Workplace staff and clients
Knowledge of and experience with project cost management.
Extensive knowledge of furniture installation and the furniture industry.
Employee Benefits
15 days of PTO
13 Paid holidays
Medical/Dental/Vision Insurance
401k + Employer Match
Paid Parental Leave
Wellness App with reimbursement of up to $500/year
Profit Sharing
Physical Requirements
Seeing, color perception, hearing/listening, clear speech, hand and finger dexterity, and ability to move distances within and between warehouses/offices, ability to get to project sites.
Working Environment
Regularly works with others face to face, over the phone and through email. Generally works in an office environment with moderate noise. Nature of work may require working off hours and significant time spent (50%) out of the office. Periodically works outside and may work around moving objects, dust and dirt.
If this sounds like the right opportunity for you, we encourage you to apply with your resume today. We look forward to connecting!
The base salary will be determined based on your location, experience, and the pay of employees in similar positions. Actual total compensation will be dependent upon the individual's skills, experience, and qualifications.
Compensation Range
$93,070—$106,365 USD
If you are based in California, we encourage you to read this important information for California residents linked here.
