Contribute to the internal knowledge base, documenting advanced troubleshooting steps and known issues.
Assist with internal training and mentoring of Level I team members on product troubleshooting and case-handling techniques.
Participate in on-call rotations to support critical production incidents.
Requirements
2–4 years of experience in technical support, system administration, or application troubleshooting, ideally in enterprise environments.
Strong understanding of operating systems (Linux/Windows), networking fundamentals, and application security concepts.
Experience working with SAP Basis, databases, or system integrations (e.g., HANA, Oracle, MSSQL).
Proficiency with log analysis, scripting, and diagnostic tools (e.g., Python, Bash, Wireshark, Postman).
Familiarity with ticketing and escalation systems (Salesforce, Jira, or equivalent).
Excellent analytical, communication, and customer-facing skills with the ability to translate technical details into clear actions.
Self-motivated, organized, and able to manage multiple complex cases simultaneously.
Desired skills or interests in
Experience with cloud environments (AWS, Azure, GCP).
Exposure to cybersecurity tools, vulnerability management, or compliance frameworks.
Working knowledge of SAP NetWeaver, S/4HANA, or Onapsis platform components.
Understanding of ITIL or ITSM frameworks.
Prior experience mentoring or training junior technical staff.
What we offer
A launchpad to build your career in enterprise application security.
Hands-on mentorship from experienced support engineers.
Opportunities for professional development and certification.
A collaborative, high-achievement culture.
Competitive compensation and benefits.
Location
Onapsis is establishing a new development center in Bucharest. so candidates must be commutable to Bucharest.
About Onapsis
Onapsis protects the business applications that run the global economy. The Onapsis Platform delivers vulnerability management, change assurance, and continuous compliance for business applications from leading vendors such as SAP, Oracle, and others. The Onapsis Platform is powered by the Onapsis Research Labs, the team responsible for the discovery and mitigation of more than 1,000 zero-day vulnerabilities in business applications.
Onapsis is headquartered in Boston, MA, with offices in Heidelberg, Germany and Buenos Aires, Argentina, and proudly serves hundreds of the world’s leading brands, including close to 30% of the Forbes Global 100, six of the top 10 automotive companies, five of the top 10 chemical companies, four of the top 10 technology companies, and three of the top 10 oil and gas companies.
For more information, connect with Onapsis on LinkedIn or visit https://www.onapsis.com.
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