Primary Responsibilities
Sales and Service Excellence
Owns ensuring delivery of memorable customer experiences and client satisfaction in the Print Department.
Ensure the execution of Office Depot selling techniques and sales training in print and across the store.
Drives a sales-focused environment through the training and development of all associates, inclusive of print.
Act as a role model for delivering exceptional customer service and product expertise.
Leadership and Team Development
Provide guidance, direction, and ongoing training to all associates to ensure an understanding of print processes and selling techniques.
Facilitate training sessions on the business model and the holistic service offering for clients/customers.
Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
Regularly exercises independent judgment when providing input on assessing store associates' performance, certification(s), and competencies.
Other duties as deemed necessary
Operational Efficiency
Operate all equipment within the Print Services area to maintain efficient production and ensure customers’ orders are completed correctly and on time.
Identify areas for process improvement and implement plans to reduce waste and inefficiencies including monitoring and managing all print supplies.
Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
External Key Carrier Responsibilities
Maintain the safety and security of the print department, building, and associates during the absence of other managers.
Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
In partnership with all associates, ensure regular loss prevention compliance.
Full responsibilities associated with External Key Carrier designation.
Qualifications & Experience
High school diploma or equivalent preferred
1–3 years related experience
Minimum 2 years management experience or equivalent internal development
Experience in Print Center operations
Experience with logistics, freight, and visual merchandising
Technical Skills
Strong PC skills: Microsoft PowerPoint, Excel, Word, Outlook
Subject matter expert in Print Services and related systems
Proficient with role-related technology and POS systems
Sales, Customer & Leadership Competencies
Advanced selling skills
Strong interpersonal and communication skills (verbal and written)
Passion for our brand, products, services, and solutions
Desire to continuously grow selling skills and product knowledge
Ability to coach, train, and develop others
Adaptable, positive, and engaging; demonstrates integrity, accountability, and trust
Action-oriented, drives for results, makes sound decisions, and demonstrates patience
About The ODP Group: The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.
Commitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.
Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.
Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.
Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.
How to Apply: Click the “Apply Now” button and follow the instructions on each page. When you have completed the application, click the “Submit” button.
