Observe.AI
From Observe.AI's careers page
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Why Join Us As a Interaction Designer you will be needed to analyze spoken language data and derive insights.
Observe.AI is the AI Agents platform for customer experience, designed to help organizations deliver faster, smarter, and more efficient customer service at scale. The platform enables businesses to deploy specialized AI agents that autonomously execute work across the full CX lifecycle—from handling customer conversations to supporting frontline teams and optimizing operations.
Each AI agent is purpose-built for a specific role, equipped to understand context, make decisions, take action, and continuously improve outcomes. This allows organizations to increase resolution speed, elevate service quality, and reduce operational costs while empowering your frontline team to focus on higher-value work.
Built on a CX-native foundation, Observe.AI helps leading brands like DoorDash, Affordable Care, Signify Health, and Verida improve customer satisfaction, boost agent productivity, and deliver consistent, scalable performance across every customer interaction.
As a Interaction Designer you will be needed to analyze spoken language data and derive insights. This role requires a strong background in data mining within speech and text analytics, data analysis, or a related area, with experience in speech recognition, NLP, or voice analytics. In this role you will collaborate with cross-functional teams to enhance speech-based applications, customer interactions, and AI voice technologies.
Understand the quality evaluation forms of our pilot and proof of concept customers and configure trackable points of interest from these evaluation forms into the Observe.AI dashboard in order to augment & automate customer quality assurance processes
Automate scoring for evaluation forms through configuring speech analytics tools
Audit and resolve accuracy issues of voice analytics data to reduce false readings
Provide thought leadership and help refresh speech analytic configurations
Learn each customer's business processes and KPIs to determine how interaction analytics can be used to improve them
Collaborate and assist customer business leaders to identify, plan and execute their company's strategic analytical objectives utilizing Observe.AI's voice analytics tools
Work with customers to ensure that each business initiative is supported by a strong value story
Anticipate and identify issues & conflicts to diffuse potential problems and, if necessary, provide an escalation path to ensure swift resolution of customer issue
Discover unique areas of interest for each customer and tie those metrics to measurable ROI
Understand customer's business and identify value add solutions related to Revenue,Retention and Registration as an opportunity to showcase high ROI
Have a good understanding to Contact center industry and how we can create correlation between different KPIs
Own and execute POC / POV engagements, including requirements gathering, configuration, validation, and outcome presentation.
Collaborate closely with Sales, Product, and Engineering teams to support deal cycles and ensure customer success.
Translate customer requirements into speech analytics configurations that clearly demonstrate measurable business value and ROI.
2+ Experience working with speech analytic tools to identify key points of interests within contact center interactions
Effective communication skills to collaborate with other internal team members to ensure resolution of problems
Understanding of the contact center industry and common KPIs
Project management skills to manage expectations and communicate the priorities, status, and progress of projects to stakeholders
Excellent communication, presentation (both oral and written) and influencing skills
Ability to work independently and team player in a technology driven environment
Perks & Benefits
Excellent medical insurance options and free online doctor consultations
Yearly privilege and sick leaves as per Karnataka S&E Act
Generous holidays (National and Festive) recognition and parental leave policies
Learning & Development fund to support your continuous learning journey and professional development
Fun events to build culture across the organization
Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe.AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
We welcome all people. We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.
If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.
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