Internally, you will translate customer requirements into achievable goals and actions and ensure that customers are kept up to date on issue status.
Partner with various internal teams and third party located in different time zones as needed to help resolve customer issues.
Manage customer releases.
Drive process documentation.
Work with customer PMs on software issues including technical feedback from OEM/ODMs and CSPs.
Improve and maintain all processes related to enterprise support.
Should be able to understand big picture of complete NVIDIA SW stack that runs on NVIDIA GPUs.
What we need to see
Solid ability to get complex Datacenter products to customers. Experience with datacenter servers and associated SW technologies highly desired.
Hands on experience with software development and processes, specifically for system software / firmware development.
Strength working independently and actively with minimal direction from others. Proven experience to creatively resolve technical issues and resource conflicts
Ability to think strategically and tactically and to build consensus to make programs successful.
Detailed knowledge of software engineering principles.
Experience with industry standard configuration management tools. Experience with productivity tools and process automation.
You should be detail oriented with shown ability to multitask, in a dynamic environment with shifting priorities and changing requirements.
Program Managers with excellent verbal and written communication and technical presentation skills. BS in Electrical Engineering or Computer Science (or equivalent experience), with 12+ years proven experience in a similar or related role
Ways to stand out from the crowd
Operating systems principles, Linux OS and Programming experience in modern programming languages advantageous. Datacenter functional knowledge and experience with PCIe boards is a plus.
Previous experience coordinating activities between HW, Firmware and SW organizations, is a plus.
Knowledge of GPUs and NICs is a plus. Having experience with Agile tools in support of this role
NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people on the planet working for us. If you're creative and autonomous, we want to hear from you!
Your base salary will be determined based on your location, experience, and the pay of employees in similar positions. The base salary range is 200,000 USD - 322,000 USD for Level 5, and 240,000 USD - 379,500 USD for Level 6.
You will also be eligible for equity and benefits.
Applications for this job will be accepted at least until October 21, 2026.
This posting is for an existing vacancy.
NVIDIA uses AI tools in its recruiting processes.
NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
