Conducting blameless postmortems and following through on Root Cause Analyses (RCAs).
Discovering opportunities for operational improvements and teaming up with colleagues to devise solutions that enhance excellence and sustainability in network operations.
Developing knowledge base articles for automation and bots.
What we need to see
Educational Background: Bachelor's degree in Computer Science, Electrical Engineering, or a related technical field, or equivalent experience.
Work Background: A minimum of 10 years of industry practice in network operations or related fields concentrating on support, automation & site reliability engineering. Familiarity with both enterprise and the data center networks is critical.
Strong proficiency in network fundamentals & fixing complex network issues with expertise in network tech like TCP/UDP, IPv4/IPv6, BGP, OSPF, ISIS, VPN, L2 switching, Firewalls, Load Balancers, Data Center Network technologies, Wireless etc. Consistent track record in network operations.
Monitoring Tools: Familiarity with network management tools such as Prometheus, Grafana, Alert Manager, Nautobot/Netbox, BigPanda.
Network Automation: Experience in automating networks using frameworks such as Salt, Ansible, Python or similar.
Process & Service Tooling: Skills with ServiceNow, Jira & foundational knowledge of ITIL framework
System Administration: Knowledge of Linux system fundamentals.
Problem-Solving and Communication: Detailed problem-solving approach, critical thinking, coupled with good interpersonal skills and a solid grasp of ownership and drive.
Ways to stand out from the crowd
Support Automation: Track record of taking operational signals through means such as SNMP, Syslog, Streaming Telemetry to solve operational challenges.
Platform Exposure: Experience with Mellanox/Cumulus Linux, Cisco/ Arista, Palo Alto firewalls, Versa SDWAN, Netscalers and F5 load balancers.
Technical Proficiency in Programming and Scripting: Competence in Python, Go, or related programming languages. Skilled in constructing intricate systems to supervise and regulate network operations, surpassing elementary script development.
Network Technologies: Proficient knowledge of one or more of the following technologies: VXLAN/EVPN at Scale, MPLS, RSVP, Segment Routing, SDWAN, SASE Platforms
