What you will be doing
Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (Multi-distro), with the focus on NVIDIA InfiniBand, NVLink and GPU Technology and our End-to-End Solutions
Responding to customer product support inquiries via telephone, email, or conference calls
Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors
Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
As a technical resource develop, re-define and document standard methodologies to provide to internal teams(Support/R&D) for support process and improvements
What we need to see
5+ years in providing in-depth Customer Support and debugging experience focussed on large-scale networking and AI Infrastructure environments and products such as InfiniBand, Ethernet and GPU including infrastructure performance, strong interpersonal skills and ability to prioritize/multi-task easily with limited supervision.
An academic degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience).
Shown use of established Agentic AI technologies (Claude, Codex, Cursor) in day-today job responsibilities.
Excellent verbal and written English skills.
Intellectual curiosity, positive attitude, flexibility, analytical ability, self-motivation, and team-oriented including professional-level communication skills, interpersonal skills with a passion to solve problems.
Profound knowledge and experience (solving) in the following skills
Networking Technology, protocols and routing including IP, L2 and L3 on a CCNP/CompTIA Networking+ and Cloud+ level
Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools
Configuration and operational expertise with traditional network switch/router and Open platforms
Linux OS System Administration, Networking and Performance on a LFCS/RHCSA level
Containerized solutions experience on a level of DCA and/or CKA, Virtualization and (KVM/ESXi) and Cloud Infrastructure (AWS/OCI) Technologies
Ways to stand out from the crowd
Knowledge and working experience with the following
InfiniBand, RDMA/RoCEv2 and GPU Technology.
Clustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., NCCL, MPI, Slurm/SchedMD).
Shell scripting (Bash/Python).
Linux, Networking and NVIDIA AI Infrastructure and Operations Certifications such as CCNP, CCIE, JNCIE-DC/ENT, RHCE, LFCS, NCP-AII/AIO/AIN
Widely considered to be one of the technology world’s most desirable employers, NVIDIA offers highly competitive salaries and a comprehensive benefits package. As you plan your future, see what we can offer to you and your family www.nvidiabenefits.com/
- Your base salary will be determined based on your location, experience, and other objective job-related factors. The expected base salary ranges for this position are:
- 108,000 USD – 172,500 USD for Level 3; and 120,000 USD – 207,000 USD for Level 4.
You will also be eligible for equity and benefits.
Applications for this job will be accepted at least until November 3, 2026.
This posting is for an existing vacancy.
NVIDIA uses AI tools in its recruiting processes.
NVIDIA is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.
