Crafting and handing over documentation and performing knowledge transfers to support customers.
Providing feedback to internal teams by opening bugs, documenting workarounds, and suggesting improvements.
What we need to see
8+ years of experience providing in-depth support, deployment, and validation services for hardware and software-based storage products.
Solid understanding and experience with storage concepts and technologies, including SDS, NFS, S3, NVMeoF, Lustre, GPFS, and RMDA (RoCEv2/InfiniBand).
Familiarity with storage benchmarking tools such as FIO, IO500, IOR, HPL, NCCL tests, and MLPerf storage.
Proficiency in Linux system administration, performance reporting/optimization/logging, and network-routing/advanced networking (tuning and monitoring).
A four-year degree in Computer Science, Electrical or Computer Engineering, or equivalent experience.
Scripting proficiency in Bash, Python, Ansible, etc.
Outstanding interpersonal skills and the ability to deliver resolutions for customer issues as they arise.
Strong organizational skills and ability to prioritize and multi-task with limited supervision.
Willingness to travel to customer sites within the region up to 20% of the time.
Ways to stand out from the crowd
Experience with parallel and distributed filesystem products (Ceph, Weka.io, Vast, DDN, etc.).
Expertise in optimizing storage performance for AI training, checkpointing, inference, or large-scale data pipelines.
Proven foundation in networking: Spectrum-X Ethernet, InfiniBand, NVLink Switch fabrics, congestion control, and datacenter topologies.