Issue triage & escalation: Track, reproduce, and drive resolution of customer bugs across ticketing systems. Coordinate with internal Application Engineers and Product teams, and communicate workarounds, fixes, and release timelines back to the customer.
Firmware & software stack support: Guide customers through NVIDIA platform firmware (NIC FW, GPU FW, BMC/BIOS, FPGA, ERoT), GPU Operator, Network Operator, DOCA/OFED, DCGM, MFT tools, and NVQual qualification workflows.
Cross-company coordination: Bridge the customer, NVIDIA engineering (GPU, networking, platform SW), third-party vendors, and internal account/program management teams. Lead NDA processes and NVOnline access for partner engineers.
Telco / AI-RAN expertise: Work closely with the Aerial SDK Product SA and HQ Telco strategy to support partner Aerial integration, GPU-accelerated L1/L2 RAN, and platform deployment.
OEM portfolio support: Support additional OEM partners on HGX, IGX, and MGX reference designs, answering technical questions on power architecture, thermal management, PCIe topology, partner enablement docs, and design proposal reviews.
Customer on-site engagement: Oc casional travels to partner sites
What We Need to See
15+ years of experience in a customer-facing technical role (FAE, Solutions Architect, Systems Engineer) in the datacenter, HPC, networking, or telecom hardware ecosystem.
MS or PhD in Computer Science, Engineering, Mathematics, or related technical field (or equivalent experience).
Strong Linux systems knowledge: comfortable with kernel modules, driver stacks, Kubernetes/OpenShift operators, container runtimes, and firmware update workflows.
Networking fundamentals: Ethernet, InfiniBand, SR-IOV, RDMA, NIC configuration. Experience with Mellanox/NVIDIA ConnectX or BlueField is a strong plus.
GPU / accelerated computing awareness: understanding of NVIDIA GPU platforms (HGX, MGX, DGX), CUDA, GPU Operator, DCGM. Deep GPU expertise is a plus but can be developed on the job.
Hardware-level comfort: ability to read schematics, understand PCIe topology, engage in thermal/mechanical design reviews, and participate in board-level bring-up and debug.
Ways to Stand Out from the Crowd
Experience in the telecom / RAN / 5G ecosystem (O-RAN, Aerial, AI-RAN concepts).
Familiarity with Red Hat OpenShift Container Platform (OCP
Previous experience with partner/customer support
Background in BMC/Redfish, IPMI, or platform management firmware.
Widely considered to be one of the technology world’s most desirable employers, NVIDIA offers highly competitive salaries and a comprehensive benefits package. As you consider your future, explore what we provide for you and your family at www.nvidiabenefits.com/
