The Performance Specialist ensures that DC Ops risks are visible and mitigated, findings are addressed at source, and deviations from standards are formally tracked, approved and resolved to ensure operational maturity, audits readiness and client confidence.
Essential Duties & Responsibilities
Internal/external Audit support – Primary interface with GRC, Central Functions and DC sites
Client Audit support - Primary interface with CSM, Central Functions and DC sites
OIS assessments support - Primary interface with OIS, Central Functions and DC sites
Working with GRC Risk management team, Central Functions and DC sites to manage and mitigate DC Operations risks
Coordinate and manage OPA and the Standards Baseline Deviations tracker
Findings platform interfaces - 6clicks/Mcube
Findings management. Review, update and closure findings and risks. 01W data update on DCOPS findings tracker
Community MS team DCOPS - Performance oversight
Monthly reporting (KPIs/metrics) - DCOPSCO Scorecard Power BI
Knowledge, Skills & Abilities
A strategic thinking individual with a structured and target-oriented approach, with a focus on operations and technical excellence.
Outstanding relationship-builder and communicator, both internally and externally.
Ability to work collaboratively in multinational, interdisciplinary and culturally diverse teams.
A passion for listening to stakeholders and customers and a world-class service mentality.
Education & Experience
Experience and understanding of internal and external audits and risk management processes.
Working Knowledge of Plan Do Check Act (Deming cycle) and Lean Principles highly desirable.
Strong background in data analysis, KPI tracking, and performance reporting, with experience producing regular management reports and scorecards.
Experience working in matrixed, multinational organizations, collaborating across regions and cultures.
Exposure to regulated or audit‑driven environments (internal, external, or client audits) is highly desirable.
Experience in critical infrastructure, data center operations, or similar operationally intensive environments is an advantage.
Willing and able to travel.
Proficient in English language both written and verbal.
Who we are
As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
