As the position for Senior Solutions Engineer , you will provide technical support to all EMEA Region Solutions Engineering activities and is responsible for developing and delivering innovative and effective solutions that meet existing customer needs and drive business growth. This role is specifically focused on helping close existing hyperscale and enterprise business via data center and product knowledge, solution design, quoting, exceptional presentation skills, and leading tours of the NTT Data GDC facilities. The Senior Solutions Engineer will ensure the highest standards of technical excellence and customer satisfaction, contributing to the overall success of the organization. This role requires a technical oriented thinker with a deep understanding of infrastructure engineering as well as MEP systems, and customer requirements, who can build trust, and work collaboratively across various internal and external stakeholders.
This role is primarily remote, with occasional on-site collaboration as required - limited travel may be required up to 10%. In this role, you will be flexible to work across global time zones.
What will you do?
Based in the EMEA region and reports to the Director of Central Solutions Engineering Services and works closely with NTT Data GDC Sales Representatives to develop a thorough understanding of existing customer technical requirements particularly electrical, mechanical, fiber network systems
Executes the technical solutioning of existing hyperscale/enterprise client requirements in alignment with NTT Data GDC company goals and objectives
Gathers existing client technical requirements and collaborates with other NTT Data GDC teams including Subject Matter Experts, Service Operations, Client Success Managers to oversee the development, design, and delivery of complex MEP, BMS, Fiber Network solutions, ensuring they meet the highest standards of quality and performance
Leads the preparation of the technical response package for existing client requests and communicates solutions back to the client in a timely manner
Works with the Service Operations/FitOut teams to implement solutions in existing spaces
Demonstrates expert understanding of MEP, BMS, Fiber Networks data center design concepts and differentiators (liquid cooling, maintainable fault tolerant power, security redundancy, etc.)
Supports NTT Data GDC Legal teams in contract and lease reviews, ensuring terms align with both the customer’s and NTT Data GDC requirements
Works closely with NTT sales representatives, product management, SMEs, operations, legal, and customer support teams to ensure seamless integration of solutions and successful project delivery
What are we looking for?
Exceptional problem-solving and analytical skills, with the ability to think strategically and make data-driven decisions
Able to mark-up electrical and mechanical single lines, as well as floor plan layouts of equipment and systems in AutoCAD, Bluebeam or other drafting software
A thorough understanding of modern data center and IT client topologies, design requirements, and environments with a primary focus on wholesale customers and their data center requirements
Proficient with software application such as AutoCAD, CFD Modeling, Visio, Word, Excel, Power Point, Project Outlook, SharePoint and Salesforce
Comfortable speaking/presenting to groups of all sizes
Able to work in a team/cross-team/multi-site environment
Manages stress and/or fast-pace effectively
Excellent problem solver/creative thinker
Engages customers to extract critical technical and business drivers that may position client deliverables
Effective at working with 3rd party contractors and vendors to aid in the design of large customer infrastructure deployment requirements
Ability to develop and write a bill of materials and scope of work to meet large customer infrastructure deployment requirements
Maintains familiarity with competitive offerings to effectively position products and solutions in a competitive environment.
Must possess effective oral and written communications and strong analytical and problem-solving skills
Technical degree preferred
Significant experience in a similar technical position including pre-sales support, design consulting, construction
Previous technical post-sales experience
Experience dealing with stakeholders to influence sales
Who we are
As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
