Make an impact at NTT Global Data Centers
Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.
Your role at a glance
The Senior Client Project / Program Manager is an advanced subject matter expert, responsible for leading and directing concurrent client projects classified as standard or complex.
This role may also be involved in larger-scale programs and is responsible for delivery across multiple business areas, geographies and technologies.
The primary responsibility of the Senior Client Project / Program Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to organization or to the client's support operations).
This role may take responsibility for the management of projects and programs within more complex/partnership accounts and collaborate and engage with senior members involved in program delivery at the client site.
In this instance, the Senior Client Project / Program Manager leads the coordinated management of multiple related projects within a program to achieve the business objectives and ensure the strategic benefits are transitioned to the client organization.
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What we are looking for
- Key Roles and Responsibilities:
- Leads and directs concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective
- Engages with stakeholders to deliver projects from original concept through final implementation
- Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
- Ensures that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
- Manages the delivery of the project/programme, including rigorous scope control and change management
- Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
- Documentation and management of risks and issues
- Ensures clear and concise communications to all stakeholders
- Provides pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process
- Identifies opportunities and influences the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings
- Coordinates activities of the project teams through task delegation, resource assignment and programme management
- Knowledge, Skills and Attributes:
- Strong project management skills, including the ability to plan, organize, and execute projects from initiation to completion
- Ability to establish strong relationships with internal stakeholders and external clients
- Excellent client-centricity skills and ability to work at client sites
- Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
- Excellent written and verbal communication skills
- Excellent team-building skills and ability to work in high-pressure environments
- Ability to manage urgent and complex tasks simultaneously
- Good business acumen and commercial skills
- Collaborative, passionate, strong initiative, self-driven with a commitment to succeed
- Decisive with good attention to detail ability
- Ability to promote project services to both internal stakeholders and external clients
- Competent in project change management
- Familiarity with the industry, domain, or technology related to the client's project
- Understands and works on complex issues where analysis of situation or data requires an in-depth evaluation of variable factors, solutions may need to be devised from limited information
- Exercises judgment in selecting methods, evaluating, adapting of complex techniques and evaluation criteria for obtaining results
- Academic Qualifications and Certifications:
- Advanced Project Management degree or equivalent with advanced related experience
- Relevant project management certifications preferably PMP
- ITIL certification is preferable
- Required Experience:
- Advanced demonstrated project/programme management experience preferably in a multinational Professional Services environment
- Advanced client engagement experience
- Advanced demonstrated understanding of the project/programme life cycle
- Advanced demonstrated competency in project/programme change management
- Advanced proven experience managing expectations when balancing alternatives against business and financial constraints
Who we are
As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
