Perform system upgrades, patch management, and vulnerability remediation activities.
Support Active Directory, DNS, DHCP, Group Policy, and identity management solutions.
Manage backup, recovery, and disaster recovery processes.
Support network infrastructure, including switches, routers, firewalls, VPNs, and wireless networks.
Troubleshoot and resolve infrastructure-related incidents and service requests.
Work closely with cybersecurity teams to ensure compliance with security standards and policies.
Participate in infrastructure projects, system migrations, data centre deployments, and technology refresh initiatives.
Maintain technical documentation, standard operating procedures, and system configurations.
Collaborate with vendors and service providers to resolve technical issues and implement solutions.
Required Skills and Experience
Bachelor’s degree in information technology, Computer Science, Engineering, or related discipline.
Minimum 5–8 years of experience in IT Infrastructure, System Administration, or IT Operations.
Strong knowledge of
Windows Server administration
Active Directory, DNS, DHCP, Group Policy
VMware, Hyper-V, or other virtualization platforms
Enterprise storage and backup solutions
Network technologies (TCP/IP, VLANs, Routing, Switching)
Firewall technologies such as Palo Alto, Fortinet, or Cisco
Microsoft 365 and cloud platforms (Azure, AWS, or Google Cloud)
Experience with vulnerability management and cybersecurity best practices.
Good understanding of ITIL processes and service management principles.
Strong troubleshooting and problem-solving skills.
Excellent communication and stakeholder management abilities.
Preferred Certifications
Bachelor's degree or equivalent in Information Technology or related (or equivalent work experience)
Microsoft Certified Solutions Expert (MCSE)
VMware Certified Professional (VCP)
Cisco Certified Network Associate (CCNA)
Palo Alto Networks Certified Network Security Administrator (PCNSA)
ITIL Foundation Certification
Microsoft Azure Administrator Associate
Who we are
As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.