Job Summary
The Manager, IT Data Center Operations will lead and manage the day-to-day operational activities of NTT's data centers across the Americas, ensuring optimal performance, availability, and security of critical IT infrastructure. This role involves overseeing a team of data center technicians and engineers, implementing best practices, and driving continuous improvement initiatives.
Job Responsibilities**
Manage and supervise a team of data center operations personnel, including hiring, training, performance management, and scheduling.
Oversee the 24/7 operation of NTT's data centers, ensuring adherence to SLAs and operational procedures.
Implement and enforce data center policies, procedures, and security protocols.
Monitor and maintain data center infrastructure, including power, cooling, network, and server hardware.
Coordinate and execute planned maintenance activities, upgrades, and new equipment installations.
Respond to and resolve incidents and outages efficiently, minimizing downtime and impact.
Develop and maintain documentation for data center processes, configurations, and inventory.
Manage vendor relationships for data center services and equipment.
Contribute to budget planning and resource allocation for data center operations.
Identify and implement opportunities for process improvement and automation within the data center environment.
Ensure compliance with relevant industry standards and regulations (e.g., ISO, SOC 2).
Provide regular reports on data center performance, incidents, and projects to senior management.
Job Qualifications**
Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field; or equivalent practical experience.
Minimum of 7 years of experience in data center operations, with at least 3 years in a leadership or management role.
Proven experience managing critical IT infrastructure in a large-scale data center environment.
Strong understanding of data center power, cooling, and network architectures.
Familiarity with ITIL framework and best practices for service management.
Experience with monitoring tools and systems for data center infrastructure.
Excellent problem-solving, analytical, and decision-making skills.
Strong leadership, communication, and interpersonal skills, with the ability to motivate and develop a team.
Ability to work effectively under pressure and manage multiple priorities in a fast-paced environment.
Relevant industry certifications (e.g., CDCP, CCNA, ITIL Foundation) are a plus.
Willingness to participate in an on-call rotation and travel as required.
Who we are
As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
