NOW Inc
From NOW Inc's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.
Answer incoming calls and emails from customers in order to resolve issues immediately or to track issues to ensure follow up later if more information is needed.
Assist other team members to make follow up calls regarding customer problems
Take ownership of each communication with the customer, ensuring follow up communication is made as needed
Aggressively pursue collection of past due amounts
Negotiate payment plans according to company guidelines
Other duties, as assigned.
High school diploma or GED. College degree preferred
Minimum 1 years’ experience in customer portals/billing
Handle confidential information in a discreet, professional manner
High level of accuracy and sense of urgency
Communicate effectively
Strong attention to detail
Discretion with company and vendor information.
ERP System experience (SAP preferred, Oracle, PeopleSoft, Syteline)
Strong background in MS Office and Reporting Queries
Focused on maintaining the highest level of customer service
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