Hospitality is a work of heart,
Job Description
Primary Responsibilities
Training & Development Management
Assist in the creation, implementation and facilitation of the Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan
Conduct annual training needs analysis and coordinate with department managers to help identify training opportunities for their team members
Initiate, coordinate, deliver and follow-up on all training activities within the hotel
Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry
Update and maintain accurate records of training activities and participant information
Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all employees
Share responsibilities for the integration and orientation process of new hires
Assist with the implementation of new policies, procedures, and standards
Prepare and submit training reports
Other Responsibilities
Be fully conversant with hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Maintain a high standard of personal appearance and hygiene at all times
Be aware of the hotel fire & life safety/emergency procedures
Perform other reasonable duties assigned by the assigned by the Management
Qualifications
Knowledge and Experience
Bachelor’s Degree in Human Resources Management / Hotel Management
Minimum 3 years of training/facilitation experience
Excellent reading, writing and oral proficiency in English & French language
Proficient in MS Excel, Word, & PowerPoint
Competencies
Strong leadership, interpersonal and negotiation skills
Excellent communication and customer contact skills
Results and service oriented with an eye for details
Ability to multi-task, work well in stressful & high-pressure situations
A team player & builder
A motivator & self-starter
Well-presented and professionally groomed at all times
