The candidate will also be responsible for customer-facing technical presentations and demonstrations, prototyping new applications or products, determining system costs estimates, and commissioning proof-of-concepts. The position requires active participation on a variety of projects, the ability to multitask between multiple projects, solid customer communication skills, and the ability to work in a team environment.
Application Engineers must be able to demonstrate excellent listening skills, capture key customer technical requirements, value customer interaction, problem-solving, working in a team, and enjoy travel.
In the industry, the Application Engineering position is often referred to by other names such as Solutions Architect, Customer Applications Engineer, Technical Sales Engineer, or Field Applications Engineer.
Primary Responsibilities
Revenue Growth: Work closely with the Sales team to drive revenue growth of Novanta products at target customers and market segments.
Technical Advisory: Serve as a trusted technical advisor to new and existing customers by identifying needs and recommending strategic, solution-oriented offerings.
Customer Demonstrations: Conduct customer demonstrations, onsite proof-of-concepts, and provide technical assistance with integrations and start-ups to ensure successful solution implementations.
Customer Technical Contact: Function as key point of contact for all customer-related technical aspects including solution adoption, implementation support, best practice recommendations
Sales Support: Partner with sales team to develop product cost and engineering effort estimates for customer proposals.
Systems Integration: Provide expertise in the integration of Novanta products with devices such as PLCs, PCs, or Controllers.
Customer Relationship Management: Serve as the key technical liaison for sales and management to ensure consistent customer satisfaction.
Reporting: Provide status and sales opportunity updates and recommend next steps to management.
Technical Documentation: Assist with the creation of white papers, manuals, and technical documents for product offerings as required.
Voice of Customer: Act as the voice of the customer within the company.
Field Events: Present products to customers at field events such as customer face-to-face meetings, trade shows, and seminars.
Target Markets: Work with applications in Life Sciences, Hospital and Healthcare environments, Medtech devices, IVD patient sample preparation, Radiology and Diagnostic Imaging, automated pharmaceutical inventory, and others.
Compliance: Maintain strict compliance with quality, environmental, and occupational health and safety regulations.
Required Experience, Education, Skills, and Competencies
Experience: 2-5 years of relevant experience in customer-facing roles in a technology company.
Education: Bachelor’s degree (preferred), associate degree (minimum), in electrical, computer, or software engineering or relevant work experience
Problem-Solving: Strong problem-solving capacity to uncover customer needs and recommend creative solutions. Strong customer-centric focus.
Technical Knowledge
o Familiarity with Engineering and Operations processes including BOM structures, Project estimation, and ECO procedures
o Proficiency with software coding languages preferred including Python, C++, C#, or Java
o Knowledge with Machine Vision, Robotics, AI, or Deep Learning is an added advantage
CRM: Familiarity with customer management tools like Salesforce
Communication: Excellent written and verbal communication skills.
Language: Fluent in English.
Travel Requirements
Up to 70% of the time within the USA. Some EMEA travel may be necessary to visit corporate technical centers.
Valid US driver's license required.
Physical Requirements
Ability to lift up to 50 pounds
Standing for extended periods of time
Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.
Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.
