About the Role
This person will report into our Head of IT and work closely with Engineering, People Team, and other cross-functional partners. You'll be the second person on the IT team at Nourish, owning day-to-day IT operations across our device fleet, identity stack, and SaaS ecosystem. This isn't a greenfield role — there's a strong foundation in place. What we need is someone to take ownership of it, improve it, and scale it as we grow from 350 to 800+ employees.
This role is full-time and open to NYC, SF, or remote candidates. If based near our NYC or SF offices, there may be the occasional need to work in office.
Key Responsibilities
Be the primary owner of IT support: triage, resolve, and close the loop quickly, then eliminate repeat requests through automation or process improvements
Own onboarding and offboarding end-to-end for employees and contractors
Manage device lifecycle: procurement and logistics with our hardware partner enrollment and MDM in Iru (Mac) and Intune (Windows)
Administer Okta (SSO, SCIM, group rules), Google Workspace, Slack, and a broad SaaS stack
Build automations that cut IT toil using Okta Workflows and our IT automation and AI help desk tooling, so access requests and lifecycle events run without manual work
Keep identity data clean in partnership with People Ops (ADP attributes drive downstream access)
Provide support for our NYC and SF offices, including networking (UniFi) and conference rooms
Write documentation and KB articles that enable self-service
Support SOC 2 and HITRUST controls you own, as well as periodic access reviews
We’d love to hear from you if
You have 3–6 years of IT operations or systems administration experience, including time as one of the first IT hires at a high-growth startup
You’ve administered Okta hands-on in production, including SSO and SCIM app integrations, group rules, and HRIS-driven lifecycle
You’ve administered at least one MDM platform (Iru/Kandji, Jamf, or Intune). We’re predominantly Mac with a small Windows fleet
You’ve carried a high-volume support queue on a small IT team, enjoyed it, and still shipped improvements while doing it
You default to automation: when you encounter a manual process, your instinct is to eliminate it, not just document it
You own problems end-to-end, from the first Slack ping to root cause, resolution, and follow-up
You don’t shy away from ambiguity or missing processes and take the initiate to improve or stand up processes
You’re comfortable supporting people remotely or in person
You communicate clearly in writing and can translate technical context for non-technical stakeholders
You’re detail-oriented enough for compliance and audit work, and pragmatic enough to prioritize ruthlessly when everything feels urgent
Bonus points if you have
Experience with AI help desk or IT automation platforms
Endpoint security experience (CrowdStrike preferred)
Networking or office IT fundamentals (UniFi, Meraki, conference room AV)
Prior experience at a HIPAA-regulated or healthcare company
More Information
The Nourish Bar
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Why Nourish Exists
How We Work
Comp Philosophy
Benefits
