Manage platform health, availability, resiliency, maintenance, upgrades, and operational readiness.
Monitor service performance, operational metrics, and SLA attainment, driving remediation where necessary.
Coordinate incident, problem, and change management activities for IAM platforms.
Drive process improvements, automation, and operational efficiency initiatives.
Partner with Engineering and Product teams to transition new capabilities into production support.
Support regulatory examinations, audits, control reviews, and evidence collection activities.
Maintain operational procedures, support documentation, and service runbooks.
Manage vendor support relationships and coordinate issue resolution with technology partners.
Mentor junior team members and promote operational excellence across the IAM organization.
Required Qualifications
7+ years of experience in IAM, Cyber Security, Technology Operations, or related disciplines.
Experience supporting enterprise IAM technologies and security platforms.
Working knowledge of Identity Governance, Privileged Access Management, Authentication, Authorization, and Identity Lifecycle Management.
Experience with incident management, service operations, platform support, and operational monitoring.
Strong analytical, troubleshooting, and stakeholder management skills.
Experience operating within regulated and risk-focused environments.
Preferred Qualifications
Experience with CyberArk, Saviynt, Entra ID, Okta, Ping, ServiceNow, or similar platforms.
Knowledge of ITIL, NIST, COBIT, and cybersecurity control frameworks.
Financial services or highly regulated industry experience.
Relevant certifications such as CISSP, CISM, ITIL, CyberArk, Saviynt, or Microsoft Security certifications.
Work Authorization
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.
About Our Tempe Office
The Northern Trust Tempe office opened in 2015 with 75 employees and now serves over 75 different business functions with more than 700 employees. The team is recognized as a Global Capability Center that delivers exceptional value, quality, expertise and innovation through our diverse talent. Learn more.
