Assess the feasibility of designing and implementing
Support business sponsors in prioritization of opportunities
Design and develop solutions
Partner with subject matter experts (SMEs) to identify productivity solutions leveraging an approved suite of automation tools and intelligent agents
Develop and optimize prompts for LLMs to ensure accurate, context-aware outputs for business use cases
Build agents in support of business/functional productivity opportunities
Implement, measure impact, and continuously improve solutions
Operate independently and interact with senior management and committees to present AI opportunities and outcomes, with specific focus on solutions or prototypes that can be created and deployed quickly and with little to no code
Document solutions and support end users
Monitor AI performance and improve accuracy over time
Ensure solutions follow security, governance, and compliance standards
Utilize only approved suite of automation tooling
Follow all guidelines and guardrails for responsible use, governance, standards and controls
Champion the use of AI including workflow automation, agents, etc.
Drive adoption of AI-supported solutions across the function, including conducting workshops and training sessions to promote adoption of AI solutions
Provide guidance on best practices for prompts and LLMs for enterprise applications.
Skills/Qualifications
Education – Bachelors/Master's in computer science, Engineering, or related field
Experience
6-9 years of development and support experience in multiple AI and/or workflow automation tools
Experience and familiarity with automation and AI tools and languages, including:
Hands-on experience with LLMs (e.g., GPT) and prompt engineering techniques
Hands-on experience with Co-Pilot Studio and GenAI concepts
Hands-on experience in building scalable workflows, integrating systems, and supporting business-critical automation processes
Familiarity with Power tools including Power BI and Power Automate
Hands on experience with Python
Familiarity with AI/automation libraries and frameworks
Knowledge
Basic understanding of AI solution lifecycle management, including deployment and monitoring
Basic understanding of APIs, data sources, and connectors
Domain knowledge in Banking and Financial Services, including P&L drivers, products, and emerging trends
Awareness of emerging technology landscape including machine learning, automation and intelligent workflows
Competencies
Stakeholder management
Knowledge management
Problem solving
Process automation and improvement
Candidates will benefit from having
Experience working in the Financial Service/Banking Technology Industry
Hands-on experience in building scalable workflows, integrating systems, and supporting business-critical automation processes
Certifications in one or more automation/AI tools, including
Copilot Studio
Power Platforms
Other workflow automation tools
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.
About Our Bangalore Office
The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees. In this stunning office space, we offer fantastic amenities which include our Arrival Hub - Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.
