Investigate root causes of incidents, document findings, and implement preventive solutions.
Work closely with development and platform teams to manage code deployments, environment issues, and configuration changes.
Coordinate with business users during issue resolution, communicate incident statuses, and manage expectations.
Maintain and enhance support documentation, standard operating procedures (SOPs), and knowledge bases.
Assist in batch job scheduling, reporting, and operational metrics tracking.
Participate in regular on call rotations and support coverage, including weekends and holidays, as needed.
Contribute to automation and continuous improvement initiatives within the Xceptor support framework.
Strong analytical, problem solving, and troubleshooting abilities
Ability to work in a team-based environment, as well as, the ability to work independently
Quickly grasp the business problem and translates into tangible, usable actionable outputs
Required Qualifications
Bachelor’s or Master’s degree in any technical area with 8+ years of overall experience
Minimum 3+ years of experience in Xceptor application support, preferably in financial services or data processing domains
Hands on experience working with Xceptor (workflow design, data ingestion, transformations, validations, and output generation).
Strong understanding of production support practices including incident, problem, and change management (e.g., ITIL framework).
Familiarity with SQL and data analysis for troubleshooting and log inspection.
Good understanding of file handling (CSV, XML, Excel), APIs, and scheduling tools (e.g., Control-M) is a plus.
Excellent communication skills and the ability to work collaboratively in a fast-paced, global environment.
Preferred Skills
Certified Xceptor Developer Foundation and Advanced
Prior experience in financial services would be an advantage
Development exposure to other automation tools (e.g., Alteryx, Blue Prism, Power Automate, UiPath) would be an advantage.
US hour coverage (6 PM–3 AM IST and 9 PM–6 AM IST)
Working with Us
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
About Our Bangalore Office
The Northern Trust Bangalore office, established in 2005, is home to over 5,600 employees. In this stunning office, space, we offer fantastic amenities which include our Arrival Hub – Jungle, the GameZone, and the Employee Experience Zone that appeal to both clients and employees. Learn more.
