Key Responsibilities
Production Support & Monitoring
Provide L1 operational support for Wealth Management platforms and applications.
Perform initial triage, troubleshooting, and resolution of production incidents and service requests.
Smoke test (SOD/EOD/SOW/EOW/Weekend/ DR / Release)
Active Monitoring INC queues and take necessary action as per SOP
Active App monitoring – Tools (APV/Catchpoint/Dynatrace) and take necessary action as per SOP
Lead L2/L3 production support activities
Troubleshoot application, database and infrastructure issues
Perform root cause analysis and problem managementsss
Support cloud-hosted applications and microservices
Manage release support, deployments and rollback activities
Improve observability, monitoring and operational stability
Mentor junior support engineers and drive automation initiatives
Escalate complex issues to L2/L3 teams while ensuring proper communication and tracking.
Monitor and manage job scheduling platforms such as Control-M or similar schedulers.
Candidate should be able to troubleshoot (review, analyze and resolve) production issue including job failure, and able to apply code fix on need basis. such as
Incident detection, root-cause investigation, problem management
Application availability monitoring
Capacity planning
Handling application malfunctions (e.g. input issues, EOD issue, data backup issue, MQ issue, reporting and blotter issues etc.)
Firecall support including off-hours and weekend support Handle static data updates using SQL or other methods necessary
Metrics and audit reporting
Maintain DR documentation and participate in annual exercise
Build effectively working relations with a wide variety of groups including clients, development, business, audit, compliance
Monitor and attend to all alerts and escalate production issues as needed to relevant teams and management.
Coordinate with various teams including offshore support staff and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
Actively contribute to the supportability of the applications as well as continuous service improvement projects.
Develop understanding of NT’s systems and products utilizing reference materials and support procedures.
Present IT in a professional manner exhibits customer service values in line with NT’s A Approach.
Adherence to corporate standards always.
SKILLS / EXPERIENCE
4+ years of experience in a technical business facing (face to face) role within a financial institution or similar preferred.
ITIL Certified
Cloud Certified Knowledge of ITSM is needed.
Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast-paced environment. The ideal candidate can explain technical issues in layman’s terms and translate business needs to technology teams and back.
Java, Spring Boot, REST APIs
SQL (Oracle / SQL Server / PostgreSQL)
UNIX/Linux commands and Shell Scripting
AWS/Azure Cloud fundamentals
Application, Batch and API Monitoring
Incident, Problem and Change Management
Log Analysis (Splunk, Dynatrace, Grafana, CloudWatch)
ITIL processes and ServiceNow
Kafka / Messaging Platforms
Jenkins, Git, CI/CD fundamentals
L1/L2 troubleshooting, RCA and stakeholder communication Works closely with other technology teams such as Development, Infrastructure and vended software support teams.
Experience Required
A College or University degree and/or relevant 2-6 years proven work experience. Related Industry qualification is preferred. (BCA/B.Sc. Comp Science)
Major Activities
Smoke test
Active Batch monitoring 24X7
Monitoring INC queues
Monitoring tools alert
On call Support
Nightly batch communications
Prepare SLA Dashboards
Data backup/management activity
user data modification
Weekend availability
Report generation and stakeholder comm
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.
About Our Pune Office
The Northern Trust Pune office, established in 2016, is now home to over 3,000 employees. The office handles various functions, including Operations for Asset Servicing and Wealth Management, as well as delivering critical technology solutions that support business operations across the globe.
Our Pune team takes our commitment to service to heart. In 2024, they volunteered more than 10,000+ hours into the communities where they live and work. Learn more.
