Exception Resolution
Ability to troubleshoot and exhaust all resources prior to referring to team members and management.
Provide support to internal partners through resolution of inquiries to meet client needs.
Ability to build relationships with internal partners to increase knowledge base and resolve trade queries.
Knowledge/Skills
A College or University degree or relevant work experience is preferred.
Industry knowledge of financial instruments is preferred.
Good oral and written communication skills are required.
Analytical and problem-solving skills are required.
Ability to effectively perform in a multi-task environment and to ensure critical deadlines is met.
Ability to work independently without supervision. Accountability for individual assignments.
Ability to work effectively in a team environment, exhibiting leadership, initiative, and flexibility.
Customer Service orientation is required.
Salary Range
$43,200 - 64,800 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Work Authorization
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.
