This position carries significant responsibility because of the time sensitive information that must be accurately conveyed to all customers. This is a highly visible position requiring constant and high-caliber customer contact via telephone, e-mail and in-person visitors, and the ability to provide assistance through the point of problem resolution. The Wellness Program Specialist must be comfortable working in a very fast-paced environment. He/She/They must possess the ability to handle confidential information in a sensitive manner; be detailed oriented; possess strong administrative experience and communicate clearly and effectively to a diverse student population.
Additionally, they must possess enthusiasm for wellness and higher education and a commitment to the mission and goals of the University through his/her/their dedication to customer service.
The Wellness Program Specialist may be expected to be available by phone after hours and available some nights and weekends as needed.
Responsibilities Include
Develop and deliver wellness programming plan for students, prioritizing students’ mental, physical, emotional wellbeing through their academic journeys.
Serve as case manager for students in crisis including Title IX, mental health, and student emergencies ensuring follow up and continual support.
Track engagement with wellness programming, trainings, and student response, including utilization and trends, and create reports to measure and improve services.
Manage annual comprehensive wellness survey and analyze survey results to identify student trends and satisfaction and extrapolate strategic recommendations to address.
Minimum Qualifications
Employee must have the flexibility to work on several projects concurrently.
Demonstrated diplomacy and sensitivity in working with confidential matters.
Sound judgement and analytical skills; attention to detail with a high degree of accuracy and follow-through; ability to work under pressure with a positive attitude.
Ability to work independently as well as part of a team.
Ability to work effectively in a culturally diverse environment and possess enthusiasm for higher education and have an overall commitment to excellence in customer service.
Outgoing, detail-oriented team player who is able to communicate clearly to a diverse student, parent, and staff population. Ability to multi-task in a fast-paced, high traffic environment.
Ability to handle sensitive and confidential materials.
Willingness and ability to adapt and learn quickly new policies and procedures.
Knowledge and skills required are typically obtained through a bachelor’s required plus at least 2-4 years’ experience in College/University setting or a related field, ideally in wellness programming and student services/student life.
Position Type
Student Services
Additional Information
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Compensation Grade/Pay Type
107S
Expected Hiring Range
$63,265.00 - $98,060.00
With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.
Applicant must be legally entitled to work in Canada for the duration of the appointment or employment without employer sponsorship.
