The successful candidate will provide leadership and expertise in designing, managing, and delivering large-scale training programmes for healthcare technology implementations, with a focus on the MEDITECH Expanse Health Information System, working closely with implementation teams, operational stakeholders, and end users to ensure successful adoption, competency development, and readiness throughout the programme lifecycle.
KEY RESPONSIBILITIES
The Partner Training Programme Lead will be responsible for, but not limited to:
Designing and leading the overall training strategy for MEDITECH Expanse implementation.
Developing and overseeing role-based and credentialed training curricula, learning pathways, and supporting materials ensuring that all materials are built on the client's configured training domain and reflect client workflows, terminology, roles and agreed patient scenarios.
Managing training content design and ensuring alignment with programme objectives and end-user needs.
Leading training workstreams across all project phases, including
Training strategy development and cohort model
Training content development planning, syllabus design and build alignment
Training environment build and training readiness activities in conjunction with other workstream leads and preparing training readiness, completion, credentialling and remediation evidence for programme governance approvals
Manage train the trainer and super user preparation
Oversight of training delivery for approximately 1,000 staff members within a 12-week training window, including competency assessment and reporting including tracking client dependencies such as release of staff and training logistics.
Go live support
Support go-live remediation, refresher training and knowledge transfer until BAU handover with ongoing competency ownership transferring to the client.
Overseeing training vendors, trainers, super users, and subject matter experts to ensure high-quality programme delivery and to meet the client's training thresholds and ensuring coverage of all roles including hard to reach cohorts.
Monitoring training progress, risks, issues, and mitigation plans while providing regular updates to programme leadership.
Operate training impact assessments for any late workflow, build, access or role changes
Implementing and managing learner assessment, competency validation, and training effectiveness measurement processes.
Supporting organisational change management and adoption activities through effective education and engagement strategies.
Collaborating closely with project leadership, operational stakeholders, and end-user groups to ensure training objectives are achieved.
Facilitating governance meetings and providing training status reporting to programme and executive leadership.
SKILLS AND EXPERIENCE
Minimum of 8 years' experience leading healthcare EHR training programmes within complex healthcare environments.
Demonstrated experience designing and delivering large-scale training programmes supporting healthcare system implementations.
Expertise in instructional design methodologies and adult learning principles.
Proven experience managing Learning Management Systems (LMS) and training administration processes.
Strong experience developing and delivering credentialed, role-based training programmes at scale.
MEDITECH Expanse training experience strongly preferred.
University degree or equivalent experience in Healthcare, Education, Health Informatics, Information Technology, or a related field.
Professional certifications in Training, Project Management, Change Management, Health Informatics, or related disciplines are advantageous.
Strong leadership, communication, facilitation, and stakeholder management skills.
Experience managing large and diverse stakeholder groups across clinical, operational, and technical teams.
Highly organised with exceptional planning, prioritisation, and programme management capabilities.
Ability to coach, mentor, and develop training teams and subject matter experts.
Strong analytical and problem-solving skills with the ability to identify and mitigate programme risks.
Demonstrated commitment to professionalism, integrity, collaboration, and organisational values.
ADDITIONAL DETAILS
Work will hybrid/remote with substantial on site presence at client site in Dublin during key programme phases as required by the programme plan
Position may require flexibility to support training events outside standard working hours.
Programmes may include intensive training and go-live periods requiring extended working hours.
Must be available to support training delivery teams, stakeholders, and programme leadership throughout implementation milestones.
During major training initiatives and go-live events, responsiveness and flexibility will be required to ensure successful outcomes and end-user readiness.
Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.
